✓ Royal Mail Authorised Inspector since 2008 | Trading since 2005
SendPro Mailstation & Mailsend Lite Envelope Messaging Support
Mailcoms SendPro Mailstation & Mailsend Lite · Envelope Messaging
How to add, remove and create envelope graphics, logos and return addresses on the Mailcoms SendPro Mailstation and Mailsend Lite franking machines.
Adding a graphic to your envelope
Your franking machine comes with a set of standard graphic images that you can add to your envelopes or franking labels when you print your postage. Graphic ads are also known as ads, slogans or logos. Examples include PLEASE OPEN IMMEDIATELY, RECYCLE and Special Offer. Graphics can be image and (optional) text, text only or return addresses.
Please Note: Graphics are not available when using some special services such as ‘Royal Mail Signed for’ class. Your graphic will not print if such a service is chosen.
1. Tap the “Graphics” icon on the Home screen.
2. Use the arrows to scroll through the graphics.
3. Tap the graphic you wish to use.
4. Tap “Apply”.
5. Tap “Confirm”.
6. Place the envelope or tape sheet on the feed deck to print.
Removing a graphic from your envelope
To remove a graphic:
1. Tap the “Graphics” icon on the Home screen.
2. Use the arrows to scroll through the graphics until you reach “No Graphic”.
3. Tap “No graphic”.
4. Tap “Apply”.
5. Tap “Confirm”.
6. Place the envelope or tape sheet on the feed deck to print.
Adding a return address to your envelope
Your franking machine comes with a set of standard graphic images that you can add to your envelopes or franking labels when you print your postage. Graphic ads are also known as ads, slogans or logos. Examples include PLEASE OPEN IMMEDIATELY, RECYCLE and Special Offer. Graphics can be image and (optional) text, text only or return addresses.
Please Note: Graphics are not available when using some special services such as ‘Royal Mail Signed for’ class. Your graphic will not print if such a service is chosen.
1. Tap the “Graphics” icon on the Home screen.
2. Use the arrows to scroll through the graphics.
3. Tap the graphic you wish to use.
4. Tap “Apply”.
5. Tap “Confirm”.
6. Place the envelope or tape sheet on the feed deck to print.
Removing a return address from your envelope
To remove a graphic:
1. Tap the “Graphics” icon on the Home screen.
2. Use the arrows to scroll through the graphics until you reach “No Graphic”.
3. Tap “No graphic”.
4. Tap “Apply”.
5. Tap “Confirm”.
6. Place the envelope or tape sheet on the feed deck to print.
Selecting a logo or graphic
Watch this video to learn how to select a logo on your franking machine.
Or follow these instructions:
1. Tap the Graphics icon on the Home screen.
2. Use the arrows to scroll through the graphics. Tap the graphic you wish to use.
3. Tap Apply followed by tapping Confirm.
4. Place a envelope or tape sheet on the feed deck to continue franking.
Uploading a new text only graphic
You can use My Graphics to create a new text only, image and text or return address graphic to print on your mail pieces when franking your mail.
Your franking machine allows you to create and save a maximum of 7 custom graphics this includes images and text, text only and return addresses.
You must upload your graphics in My Graphics via your computer before you can add them to your mail piece.
Please Note: Graphics will print in black and white.
– Graphics must be between minimum 12.7mm and maximum 41mm in width.
– Graphics are fixed at 22mm height.
– Graphics are not available when using some special services such as ‘Royal Mail Signed for’. Your graphic will not print if such a service is chosen.
– There are 3 default graphics preloaded onto your system. Default graphics can not be removed.
To add an image and text graphic in My Graphics:
1. Sign into your online account with the login details created by yourself or provided by us -> https://www.pitneybowes.co.uk/signin/logon.go?request_locale=en_UK#/account/login
2. Click “Your Products” to open the drop down list.
3. Select “Postage Meters”.
4. Select the relevant franking machine in the product list.
5. Select “MyGraphics”.
6. Read and accept the terms and conditions by ticking “I agree to the terms and conditions”.
7. Click “Start Creating New MyGraphics”.
8. Click “Text only”.
9. Enter a name for your new text only graphic into the Graphic name text field. This can be a maximum of 16 characters.
10. Click “Next”.
11. Check that the product listed in the top box is the product that you want to populate with your new graphic.
12. Enter the width of your text only graphic up to a maximum 41mm.
13. Click “Next”.
14. In the custom text box, enter your text and edit using the tools on the screen. Text must not exceed 256 characters.
15. Click Add Text.
16. Preview your text and edit using the tools on the screen. If you want to start again, click “Remove”.
17. When you have completed your editing, click “Next”.
18. Preview the image. If you want to save your text only graphic to your computer, right click on the image and save.
a. If you are happy with the preview click “Upload Now”. Your new graphic will become available to use on your franking machine after a few minutes.
b. If you would like to edit the text only graphic, click “Return to editing” to make changes.
Uploading a new return address graphic
You can use My Graphics to create a new return address, text only or image and text graphic to print on your mail pieces when franking your mail.
Your franking machine allows you to create and save a maximum of 7 custom graphics this includes images and text, text only and return addresses.
You must upload your graphics in My Graphics via your computer before you can add them to your mail piece.
Please Note: Graphics will print in black and white.
– Graphics are not available when using some special services such as ‘Royal Mail Signed for’. Your graphic will not print if such a service is chosen.
– There are 3 default graphics preloaded onto your system. Default graphics can not be removed.
To add an image and text graphic in My Graphics:
1. Sign into your online account with the login details created by yourself or provided by us -> https://www.pitneybowes.co.uk/signin/logon.go?request_locale=en_UK#/account/login
2. Click “Your Products” to open the drop down list.
3. Select “Postage Meters”.
4. Select the relevant franking machine in the product list.
5. Select “MyGraphics”.
6. Read and accept the terms and conditions by ticking “I agree to the terms and conditions”.
7. Click “Start Creating New MyGraphics”.
8. Click Return Address.
9. Enter a name for your new return address graphic into the Graphic name text field. This can be a maximum of 16 characters.
10. Click “Next”.
11. Check that the product listed in the top box is the product that you want to populate with your new graphic. For a return address the dimensions in the bottom box must be left at default.
12. Click “Next”.
13. Enter up to three lines of address (maximum 19 characters) and a full postcode in the fields provided.
14. Click “Next”.
15. Preview your return address. If you want to save your return address graphic to your computer, right click on the image and save.
If you are happy with the preview click “Upload Now”. Your new return address graphic will become available to use on your franking machine after a few minutes.
If you would like to edit the Return Address, click “Return to editing” to make changes.
Uploading a new image and text graphic
You can use My Graphics to create a new return address, text only or image and text graphic to print on your mail pieces when franking your mail.
Your franking machine allows you to create and save a maximum of 7 custom graphics this includes images and text, text only and return addresses.
You must upload your graphics in My Graphics via your computer before you can add them to your mail piece.
Please Note: Graphics will print in black and white.
– Files must be in .bmp, .jpg, .jpeg, .gif or .png format and may not be larger than 1MB.
– Graphics must be between minimum 12.7mm and maximum 41mm in width.
– Graphics are fixed at 22mm height.
– Graphics are not available when using some special services such as ‘Royal Mail Signed for’. Your graphic will not print if such a service is chosen.
– There are 3 default graphics preloaded onto your system. Default graphics can not be removed.
To add an image and text graphic in My Graphics:
1. Sign into your online account with the login details created by yourself or provided by us -> https://www.pitneybowes.co.uk/signin/logon.go?request_locale=en_UK#/account/login
2. Click “Your Products” to open the drop down list.
3. Select “Postage Meters”.
4. Select the relevant franking machine in the product list.
5. Select “MyGraphics”.
6. Read and accept the terms and conditions by ticking “I agree to the terms and conditions”.
7. Click “Start Creating New MyGraphics”.
8. Select “Image & Text”.
9. Enter a name for your new image and text graphic into the Graphic name text field. This can be a maximum of 16 characters.
10. Next to Image file click “Browse my computer…”, select the image you wish to use and click “Open”. see notes above for requirements of your image file.
11. Click “View” to preview your image and click “OK” to return.
12. Click “Next”.
13. Check that the product listed in the top box is the product that you want to populate with your new graphic.
14. Enter the width of your text/graphic up to a maximum 41mm.
15. Click “Next”.
16. Adjust image size and spacing, enter text in the custom text field and edit using the tools on the screen. Text must not exceed 256 characters. Click “Add Text” to move custom text into the graphic. If you want to start again, click “Remove”.
17.When you have completed your editing, click “Next”.
18. Preview the image. Image previews are low resolution. If you want to save your graphic to your computer, right click on the image and save.
If you are happy with the preview click “Upload Now”. Your new graphic will become available to use on your franking machine after a few minutes.
If you would like to edit the image & text graphic, click “Return to editing” to make changes.
Deleting a logo or graphic
You can delete graphics you don’t need from your device.
1. Tap the “Graphics” icon on the Home screen.
2. Use the arrows to scroll through the graphics.
3. Tap the “Delete” icon delete icon
4.Tap “Delete”.
SendPro Mailstation & Mailsend Lite Envelope Messaging Support – Frequently Asked Questions
How do I add a graphic to my envelope?
Tap the Graphics icon on the Home screen, scroll to the graphic you want, tap Apply then Confirm, and feed the envelope or tape sheet to print.
How do I remove a graphic from my envelope?
Tap the Graphics icon, scroll to No Graphic, tap it, then tap Apply followed by Confirm.
How do I create a custom logo or return address?
Use My Graphics in your online account to upload a text only, image and text or return-address graphic (up to 7 custom graphics); it becomes available on the machine after a few minutes.
Still having trouble with envelope messaging?
Our technical team are Royal Mail Authorised Inspectors and fully qualified franking machine engineers. Call us on 01543 572 776 – Mon–Fri 8:30 to 17:00.