What Are the Pitney Bowes Postage Account Changes (Purchase Power to PAYG and PrePay)?

Pitney Bowes is retiring its Purchase Power postage payment option and replacing it with two alternatives: Pay As You Go (PAYG) and PrePay. Customers with an existing Direct Debit are automatically migrated to PAYG, while customers without a Direct Debit must choose PAYG or PrePay before the stated deadline to avoid losing the ability to add postage or produce shipping labels.

Pitney Bowes is streamlining its postage payment systems, and we want to ensure you are informed and prepared. As part of these updates, the Purchase Power payment option is being retired. To support a smoother transition and provide greater flexibility, two alternative payment options are being introduced: Pay As You Go (PAYG) and PrePay. Here is what these changes mean for you and what actions you may need to take.

For Customers With an Existing Direct Debit

If you already have a Direct Debit set up, you do not need to do anything right now. Your account will be automatically migrated to the Pay As You Go (PAYG) option. You will be notified when your account is ready for migration and sent a welcome email once your new PAYG account is active.

For Customers Without a Direct Debit

If you do not have a Direct Debit in place, you will have been sent an email asking you to choose your preferred payment method – either PAYG or PrePay – by the deadline stated in your email.

Important: If you do not respond by this deadline, you may lose the ability to add postage or produce shipping labels on your account. If you have already made your selection and received confirmation, no further action is needed.

Your Postage Payment Options Explained

1. Pay As You Go (PAYG)

• Add postage as needed.
• Invoices are generated immediately and paid via Direct Debit.
• Requires signing a new postage agreement and Direct Debit mandate.

2. PrePay

• Pre-load your account with an Agreed PrePay Balance (APB).
• Invoices are generated each time 25% of your APB is used, replacing the old monthly invoicing system.
• Works with or without a Direct Debit.
• You may select a different APB amount if the one in your email does not suit your needs.

Need Help?

If you are unsure which option is best for your business or want to discuss your account, please do not hesitate to contact us. We are here to support you every step of the way during this transition. Stay ahead by choosing the right postage payment method for your needs – and ensure uninterrupted service. You can reach our team on 01543 572 776 or get in touch with Mailcoms here.

Frequently asked questions

What is replacing Purchase Power? Pitney Bowes is replacing Purchase Power with two postage payment options: Pay As You Go (PAYG), where postage is invoiced immediately and paid by Direct Debit, and PrePay, where you pre-load an Agreed PrePay Balance.

Do I need to do anything if I already pay by Direct Debit? No immediate action is needed. If you already have a Direct Debit, your account is automatically migrated to Pay As You Go (PAYG) and you will receive a welcome email once it is active.

What is the difference between PAYG and PrePay? With PAYG you add postage as needed and are invoiced immediately via Direct Debit. With PrePay you pre-load an Agreed PrePay Balance and are invoiced each time 25% of that balance is used, with or without a Direct Debit.

What happens if I do not choose a payment option? If you do not have a Direct Debit and do not respond by the deadline in your email, you may lose the ability to add postage or produce shipping labels on your account. Contact us if you are unsure which option to choose.