SendPro Mailstation & Mailsend Lite Postage Support

How do I add postage to the Mailsend Lite?

Top up your postage from the Home screen – you must add postage in multiples of £10.

1. On the Home screen, tap the Postage funds icon.
2. Enter the amount to add (in multiples of £10).
3. Tap Add Postage.

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How do I set low-postage preferences on the Mailsend Lite?

Choose what the device does when your balance is low: do nothing, alert you, or automatically refill. Go to Settings, tap the right arrow to page 2, tap Postage Refills, then tap the current selection to edit.

• Do nothing: you refill manually when the balance is low.
• Alert me: set a Low Funds Threshold (default £20, minimum £10, maximum £500) and tap Apply.
• Automatically refill postage: set the Low Funds Threshold and an Auto Refill Amount (default £100, minimum £10, maximum £500), then tap Apply.

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How do I get postage refill receipts by email on the Mailsend Lite?

1. Tap Settings.
2. Tap the right arrow to advance to the next page.
3. Tap Reports.
4. Tap Refill Receipt Preferences.
5. Tap the switch to turn Email refill receipts On.

Note: To add more notification email addresses, sign in to your online account on a computer.

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How do I print postage on the Mailsend Lite?

1. Place your envelope on the scale or enter the weight manually.
2. If accounting is enabled, tap Cost Account to select an account, or leave the default selected.
3. Check the correct class and envelope size are selected using the arrows at the top of the display.
4. Insert the letter into the device, pushing all the way to the back and right – the device clamps the letter and prints. The power button flashes while printing.
5. When printing finishes, remove the letter. Do not pull it out while the power button is flashing.

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How do I print a surcharge (extra postage) on the Mailsend Lite?

A surcharge prints a custom amount (from £0.00 up to £999.99) when an item needs more postage.

1. If accounting is enabled, tap Cost Account to select an account, or leave the default selected.
2. Tap the arrows at the top of the display and tap Custom Job.
3. Tap the down arrow and tap Surcharge.
4. Enter the custom amount and tap Apply.
5. Insert the envelope or tape, pushing all the way to the back and right – the device clamps it and prints.

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How do I manage paperless billing for my account?

Paperless billing and email notifications are managed in your Online Account portal under Billing & Financials.

• Go paperless: sign in, open Billing & Financials, select Paperless Billing, then Go Paperless for all or for individual accounts.
• Return to paper: select Edit Settings for the account, then Turn off Paperless. A £5 (excluding VAT) paper charge may apply.
• Billing email notifications: under Billing & Financials select Billing Notifications and use the toggles. If an account is paperless, notifications must stay on for at least one email address.

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Mailsend Lite Postage – Frequently Asked Questions