Help us recycle more – send us your empty ink cartridges back

You can return your empty franking ink cartridges to Mailcoms free of charge for recycling and refilling. If you have bought a cartridge from us or used our refill reset service, a freepost returns bag was included with your order – just pop your empties inside and send them back. Recycling your cartridges keeps ink and plastic out of landfill and helps us keep our popular, cost-effective refill and recycle service running.

How to return your empty cartridges

Here at Mailcoms we are dedicated to helping the environment, and our refilling and recycling service has been available to our customers for many years. If you have ever purchased an ink cartridge from us, or used our refill reset service, your order was processed on the understanding that you return your old cartridge for recycling so we can continue the service.

1. Find the freepost returns bag included with your order – it has your unique customer number on the label so we can identify your return.
2. If you do not have a returns bag, email or call us on 01543 572 776 and we will post you a replacement.
3. Place your empty cartridge(s) inside the bag and seal it.
4. Send it back to us free of charge. You can also post empties to: Mailcoms Ltd, Units 7-8 Primary Point, Progress Drive, Cannock, Staffordshire, WS11 0JF.

Reasons to recycle & refill

Mailcoms was the first company in the UK to offer refilling and resetting of franking machine ink cartridges. This service was designed as an environmentally friendly alternative to buying original and compatible ink cartridges – it lets us reuse and recycle old cartridges, saving both the environment and money. The Office of Fair Trading even wrote to us to highlight their satisfaction that customers are now given more choice for replenishing their franking ink supplies.

When you use our service we test your ink cartridge to make sure it is reusable, refill it with our own brand of Royal Mail approved ink, and call you once it is successful before taking payment for the service.

Ink cartridges we can recycle & reuse

We provide our recycling service for a range of franking machines from multiple manufacturers. If your model is listed below, please send us back your empty cartridges so we can keep the service running.

Quadient (formerly Neopost) models

• IS-280
• IS-330
• IS-420
• IS-440
• IS-480
• IN-300
• IN-600
• IN-700
• iX-1
• iX-3
• iX-5
• iX-7

FP Mailing models

• Postbase Mini
• Postbase series (excluding Vision and Fusion)

FAQs

How do I send my empty cartridges back to Mailcoms? Use the freepost returns bag included with your order, or post your empties to Mailcoms Ltd, Units 7-8 Primary Point, Progress Drive, Cannock, Staffordshire, WS11 0JF. There is no charge to you.

Which cartridges can Mailcoms recycle? FP Mailing Postbase Mini and Postbase series (excluding Vision and Fusion), and Quadient (formerly Neopost) IS-280, IS-330, IS-420, IS-440, IS-480, IN-300, IN-600, IN-700, iX-1, iX-3, iX-5 and iX-7 cartridges.

What if I do not have a freepost returns bag? Email us or call 01543 572 776 and we will post you a replacement bag.

What happens to my returned cartridge? We test it to check it is reusable, refill it with our own Royal Mail approved ink, and recycle anything that cannot be reused.