DM60 Common Errors Support

Why does my Pitney Bowes DM60 have no power or a blank screen?

The machine may be in sleep mode or not receiving power. Follow all steps below in order:

1. Press any button to wake the machine from sleep mode.
2. Ensure the power cord is plugged into the machine and a working wall outlet. Do not use a multi-plug adapter — plug directly into the wall where possible.
3. Unplug the power cord, wait one minute, then plug it back in. The print carriage should move during power-up.
4. Wait one minute for the machine to fully initialise. Continue with the remaining steps even if the screen is still blank.
5. If you have set a lock code, enter it now.
6. Press the Menu / Options key.
7. Press Review (up) once (the machine will be on Change setup?).
8. Press Enter/Yes twice.
9. The machine is now in Change Display Contrast. Press Review (up) several times to increase the contrast.

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Why is the wrong town name printing on my Pitney Bowes DM60?

Cause: The machine may have been moved without updating your address on the Pitney Bowes account. If you have already updated your address and waited 10 working days, follow the steps below to download the updated town circle:

1. Ensure the machine is connected via a Communication Device, PC Meter Connect, or analogue phone line.
2. Press the Funds key.
3. Press Review (down) until Check Balance Available? appears, then press Enter/Yes.
4. The machine connects to the server. Once the Prepaid balance displays, press Enter/Yes.
5. Press No when Refill Postage? displays.
6. If an update is available, the display shows Software Update required — please wait. Press Enter/Yes and follow the prompts.

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How do I fix a jammed ink latch on the Pitney Bowes DM60?

Issue: The green latch with the Lock/Unlock symbol has jammed after replacing the ink cartridge.

Solution 1

1. Ensure you are pressing the Unlock symbol on the latch.
2. Push down firmly on the Unlock symbol.

Solution 2

1. Push the Lock symbol firmly first.
2. Then try pressing the Unlock symbol again.

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Why does my DM60 display “Mail Exceeds Weight Limit”?

Cause: The item being weighed is too heavy for the selected class.

Resolution: Check the Royal Mail postage rates guide to ensure your item is within the permitted weight limits for the chosen service. Adjust the class or service selection to one that accommodates your item’s weight.

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Why does my Pitney Bowes DM60 change the date at 5pm?

Cause: Royal Mail requirements.

Resolution: The DM60 automatically advances the printed date to the next day at 5pm every evening to comply with Royal Mail requirements. You can continue posting mail as usual — the exact date and time are encoded within the 2D barcode on the frank.

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What should I do if my Pitney Bowes DM60 is damaged by flood, fire or a natural disaster?

Contact your office contents insurance provider to make a claim for damage to your franking machine caused by flood, fire or any natural disaster.

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Why are some Royal Mail services not showing on my Pitney Bowes DM60?

Cause: Certain Royal Mail services are only available to specific destinations.

Resolution: Royal Mail does not offer all services to all countries. For example, International Tracked and International Tracked & Signed are only available to countries where the delivering postal operator offers these services. If a service is not displayed for your destination, it is not available for that country.

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How do I fix a sticking or unresponsive keyboard on the Pitney Bowes DM60?

Cause: The keyboard can become faulty due to normal wear and tear.

1. Remove the power lead so the screen goes blank.
2. Buttons that are not stuck make a gentle click when pressed. If a key appears stuck under the plastic cover, use the blunt end of a pen to gently push it down slightly and re-centralise it. Test all keys if the stuck key is not obvious.
3. Reinsert the power lead.
4. Test the keyboard by pressing any key when the machine returns to the Home screen.

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Why does my Pitney Bowes DM60 display “Manufacturing Mode”?

Cause: A software fault.

Resolution: Restart the machine:

1. Turn the franking machine off.
2. Wait 30 seconds.
3. Turn the machine back on and wait for it to initialise.

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How do I run mail on the Pitney Bowes DM60?

Ensure the Home screen is displayed (shown after powering on or waking from sleep). In this example we process a First Class letter:

1. Place the mail piece on the scale. The machine calculates the weight.
2. Press the Class button.
3. The screen displays Royal Mail. Press Enter/Yes.
4. The screen displays 1st Class. Press Enter/Yes (or use Review Down to select a different class).
5. The screen displays Letter. Press Enter/Yes.
6. Feed the envelope or tape sheet into the machine to print the frank.

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How do I find the serial number on the Pitney Bowes DM60?

The serial number is the identification number registered with the postal carrier for your postage meter licence.

• It is printed on a white sticker on the back of the machine. The Product Code Number (PCN) shows the machine type. The serial number (Meter #) is a 7-digit number beginning with 3, 6 or 2.
• The incidia (printed on franked mail in the top-right corner under the postage amount) usually matches the Meter #, but with PB in place of the first digit.

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How do I safely move the Pitney Bowes DM60 franking machine?

Important: Keep the machine level during transport — tilting the machine can cause ink to leak and damage it.

1. Remove the ink cartridge: Press Menu / Options > Review down to Use ink functions? > Enter/Yes > Review down to Replace ink cartridge? > Enter/Yes > Open the top cover > press the Unlock icon on the green latch > remove the cartridge and place it in a zip-top bag to prevent leaks in transit.
2. Unplug the power cord and close the cover.
3. Unplug the scale from the rear of the machine and remove it from the top.
4. Transport the machine keeping it level.
5. On arrival — reinstall the ink cartridge before applying power.
6. Plug the scale back in, place it on top of the machine, then plug in the power cord.

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How do I select Royal Mail Signed For on the Pitney Bowes DM60?

Royal Mail Signed For replaces Recorded Delivery and is only available for UK mail. A signature is required from the recipient.

1. From the Home screen, press the Class key.
2. The machine displays Select Carrier. Press Review (down) to scroll to Royal Mail and press Enter/Yes.
3. Scroll through the options until RM Signed For is displayed. Press Enter/Yes.
4. Select the desired class (e.g. 1st Class, 2nd Class).
5. Select the mail type (Letter, Large Letter, Parcel, etc.).
6. The machine returns to the Home screen ready to print.
7. Apply a Royal Mail barcode label to your item so it can be tracked. Signed For items must be taken to a Royal Mail branch or Post Office.

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How do I send mail to Ireland on the Pitney Bowes DM60?

Southern Ireland (Republic of Ireland) requires international services on the DM60.

1. Ensure the Home screen is displayed and place the mail piece on the scale.
2. Press the Class key.
3. When Select Carrier: 1 Royal Mail displays, press Enter/Yes.
4. Use Review Down to scroll to your desired international service (Int Standard / Int Economy / Int Tracked / Int Trk&Sign / Int Signed) and press Enter/Yes.
5. Use Review Down to select the item size (Letter / Large Letter / Sm Parcel / Print Paper).
6. When Enter country displays, press the 7 key three times.
7. Use Review Down if needed until Rep. Ireland displays, then press Enter/Yes.
8. You are returned to the Home screen. Insert your mail piece or tape sheet.

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How do I select international mail services on the Pitney Bowes DM60?

1. Select Class from the Home screen.
2. Select Royal Mail.
3. Press Review Down to scroll through the services.
4. Select the required international service (e.g. Int Standard, Int Economy, Int Tracked).
5. Select the required size.
6. The machine returns to the Home screen automatically.
7. Feed the envelope to print the international impression.

Important: Royal Mail International Standard items require either an AIR MAIL sticker or the words BY AIR MAIL — PAR AVION written in the top-left corner of the item (except items from Northern Ireland to the Republic of Ireland).

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How do I perform a surcharge payment on the Pitney Bowes DM60?

A Surcharge Payment allows you to print a custom postage amount from £0.00 to £999.99.

1. From the Home screen, press the Class key. The machine displays Select Carrier.
2. Press Review (down) until Surch Pymt displays.
3. Press Enter twice.
4. Key in the desired amount in pounds and pence.
5. Press Enter twice. The machine returns to the Home screen ready to print.

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How do I frank a letter or parcel on the Pitney Bowes DM60?

1. From the Home screen, press the Class button.
2. Select Royal Mail and press Yes/Enter.
3. Use the Review buttons to select the postal service required.
4. Select the size using your Mailcoms PIP ruler, then press Yes/Enter.
5. The machine displays the postage price.
6. Place your item on the scale — the machine adjusts the price by weight.
7. Insert your item into the front of the machine to frank it.

Please note: If your item is too large to insert, use a Mailcoms franking label and affix it to the item.

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How do I run a print maintenance cycle on the Pitney Bowes DM60?

1. From the Home screen, press Menu / Options.
2. Review down to Use ink functions? and press Yes/Enter.
3. Review down to Clean printer nozzles? and press Yes/Enter.
4. The machine performs a cleaning cycle (may take a few minutes).
5. When complete, insert an item when prompted to produce a test print.
6. Check the print — press Yes/Enter if acceptable, or No to repeat the cycle.

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How do I reboot the Pitney Bowes DM60 franking machine?

1. Turn the machine around to access the back.
2. Remove the main power cable from the back of the machine.
3. Wait 10 seconds, then reinsert the power cable to reboot.

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How do I advance the date for franked mail on the Pitney Bowes DM60?

1. From the Home screen, press Menu / Options.
2. Review down to Change date settings? and press Yes/Enter.
3. The machine displays Change printed date? — press Yes/Enter.
4. Use the Review arrows to select the required date, then press Yes/Enter.
5. The machine confirms the date and returns to the Home screen.

Please note: If you use this function, always check the correct date is set before franking other items to avoid surcharges.

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How do I check for updates and update postage rates on the Pitney Bowes DM60?

1. From the Home screen, press Menu / Options.
2. Review down to Connect to Pitney Bowes? and press Yes/Enter.
3. The machine connects and downloads any pending updates automatically.
4. Follow the on-screen prompts to complete the update process.

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DM60 Common Errors – Frequently Asked Questions