Mailbase+ Presets Support

How do I create a custom preset on the Mailbase+?

A custom preset stores a combination of postage settings you can recall quickly.

1. Press the Class key and select the class, extra services, ad or account options you want.
2. Press the Down arrow and select Preset Options.
3. Select Create New Custom Preset.
4. Lift the cover and key in a name, then select Accept.
5. Select Yes to store the settings – your preset is ready to use.

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How do I set the Normal (default) preset on the Mailbase+?

The Normal Preset is the default the machine loads with your most-used settings.

1. Select Class and choose your carrier, class and size (for example Royal Mail, 1st Class, Letter), then press Enter and check the screen shows the correct class.
2. Press Menu, then Page Down.
3. Select Preset Options, then Set Normal Preset.
4. Select Yes to confirm the settings.
5. Press Home – the Normal Preset is updated.

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How do I delete a custom preset on the Mailbase+?

1. Press Menu and Page Down if needed.
2. Select Preset Options, then Page Down and select Delete Presets.
3. Select the preset to delete, then Yes, Delete.
4. Press Home.

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How do I fix the ‘Invalid Preset’ message on the Mailbase+?

This appears when the machine cannot load the Normal Preset – often a scale issue, or because a class was removed in a Royal Mail rate change. First reseat the scale:

1. Select Quit Presets to return to the home screen.
2. Remove the scale, then replace it, making sure it is fitted properly and level.
3. Press the Normal Preset key.

If the error returns, check the serial port setting:

1. Select Load Partial Preset, then press Menu and select Setup.
2. Page Down and select Serial Port, then Attached Scale.
3. Press Custom Preset and select your preset, or press Normal Preset.

Note: If it still recurs, a class, ad or text message in your Normal Preset may no longer be available – select a new class and re-save the Normal Preset.

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Mailbase+ Presets – Frequently Asked Questions