DM110i/DM160i/DM220i Presets Support

What are presets on the DM110i, DM160i or DM220i?

Presets are the values automatically loaded by the franking machine on start-up. A Normal Preset is your default setting (the most commonly used carrier, class and envelope message). You can also create additional Custom Presets for different mailing requirements. You must select and configure the desired envelope message, carrier and class before saving a preset.

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How do I create a Normal Preset on the DM110i, DM160i or DM220i?

1. Select Custom Presets.
2. Select Define Normal Preset.
3. When Are all the current values correct? displays, select Yes: Store Preset.
4. Wait briefly for the preset to save.
5. When Preset 0 – Normal Preset successfully created displays, select Continue.
6. Press Clear to return to the home screen.

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How do I create a Custom Preset on the DM110i, DM160i or DM220i?

1. Set up the machine with the values you want to save (carrier, class, envelope message, etc.).
2. Select Custom Presets.
3. Select Define New Preset.
4. When Are all the current values correct? displays, select Yes: Store Preset.
5. Enter a name for the preset using the number keys (press each key repeatedly to cycle through letters). Confirm with Enter/Yes.
6. When Preset – [name] successfully created displays, select Continue, then press Clear to return home.

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How do I delete a Custom Preset on the DM110i, DM160i or DM220i?

1. Select Custom Presets.
2. Use the Page Down ▼ key to scroll to Delete Preset and select it.
3. Use Page Down ▼ / Page Up ▲ to scroll to the preset you wish to delete. Press Enter/Yes to confirm.
4. When Preset – [name] successfully cleared displays, select Continue.
5. Press Clear to return to the home screen.

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How do I fix “Preset parameters are now invalid” on the DM110i, DM160i or DM220i?

Cause: The machine cannot load the Normal Preset. This can be caused by a scale issue, or by a Royal Mail rate change that removed a class, carrier or ad plate previously saved in the preset.

Step 1 — Reseat the scale:

1. At the three-option prompt, select Exit. You return to the home screen.
2. Remove the scale from the top of the machine.
3. Replace the scale, ensuring it sits properly and is level.
4. Press the Normal Preset key.

Step 2 — If the error reoccurs after reseating the scale:

The issue is likely that one of the preset elements (Class, Envelope Message or Ad) is no longer available. Select a new class and an envelope message, then re-save the Normal Preset following the steps above.

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DM110i / DM160i / DM220i Presets – Frequently Asked Questions