DM110i/DM160i/DM220i Printing Support

How do I replace the ink cartridge on the DM110i, DM160i or DM220i?

1. From the Home screen, press Options.
2. Page down until you see Advanced Features and select it.
3. Select Maintenance Mode.
4. Select Printer Maintenance.
5. Select Replacement.
6. Select Replace Ink Tank.
7. When prompted to open the cover to start replacement, proceed to the next step.
8. If a larger scale platform covers the lid, remove it and place it to one side.
9. Open the cover on top of the machine.
10. Select Replace Ink Tank. The carriage moves forward.
11. Open the green clasp to reveal the cartridge.
12. Remove the old cartridge from the machine.
13. Remove the packaging and all tape from the new cartridge.
14. Place the new cartridge into the machine.
15. Close the green clasp to lock the cartridge into place.
16. Close the cover on the machine.
17. Reseat the scale on top of the machine.
18. The machine loads the cartridge and performs a maintenance cycle.
19. Clear any messages that appear.

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How do I replace the print head on the DM110i, DM160i or DM220i?

1. From the Home screen, press Options.
2. Page down until you see Advanced Features and select it.
3. Select Maintenance Mode.
4. Select Printer Maintenance.
5. Select Replacement.
6. Select Replace Print Head.
7. When prompted to open the cover, proceed to the next step.
8. If a larger scale platform covers the lid, remove it and place it to one side.
9. Open the cover on top of the machine.
10. Select Replace Ink Tank. The carriage moves forward.
11. Open the green clasp to reveal the cartridge.
12. Remove the ink cartridge and set it aside — you will reuse it.
13. Squeeze the two grey clips at the top of the print head together and lift the print head out.
14. Remove the new print head from its packaging and remove any tape.
15. Squeeze the grey clips together and guide the new print head into position.
16. Push the print head down until you hear a click.
17. Reinsert the ink cartridge.
18. Close the green clasp to lock the cartridge into place.
19. Close the cover on the machine.
20. Reseat the scale on top of the machine.
21. The machine loads the cartridge and performs a maintenance cycle.
22. Clear any messages that appear.

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How do I fix poor print quality on the DM110i, DM160i or DM220i?

First, ensure you are using a genuine Pitney Bowes ink cartridge. Then run a purge, followed by a print head clean.

1. Press Options.
2. Press Page Down twice.
3. Select Advanced Features.
4. Select Maintenance Mode.
5. Select Printer Maintenance.
6. Select Purge.
7. Select Purge C (the most effective purge for print problems).
8. When the purge completes, the machine prompts you to insert an envelope or label for a test print. Feed one through as you would normally.
9. If the test pattern is correct (a clean grid with no broken lines), press Enter/Yes, then press Home. If incorrect, select Yes to return to the Test Print screen and repeat the purge (up to three times).
10. Select Replacement > Replace Print Head. Remove the scale if present.
11. Open the ink tank access cover. The print assembly moves to the front.
12. Open the print head cover, remove the ink cartridge and set it aside with the red circle facing up.
13. Squeeze the clips holding the print head and lift it out.
14. Wipe the copper-coloured section with a dry, lint-free cloth.
15. Reinstall the print head, ensuring it clicks into place.
16. Reinsert the ink cartridge and close the covers.

If print quality remains poor after completing all steps, replace the print head.

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How do I run a print maintenance cycle on the DM110i, DM160i or DM220i?

1. From the Home screen, press Options.
2. Page down to Advanced Features and select it.
3. Select Maintenance Mode.
4. Select Printer Maintenance.
5. Select Purge.
6. Select Purge C for the most effective clean.
7. The machine makes mechanical noises as it cleans the print system.
8. Once complete, the machine asks you to insert a test pattern. Feed an envelope or label through.
9. Examine the print quality on the test pattern.
10. If the test pattern looks good, press Yes/Enter to return to the Home screen. If not, press No to repeat the cycle.

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How do I clear a mail jam on the DM110i, DM160i or DM220i?

1. Twist the handle at the front of the machine clockwise.
2. This drops down the rollers.
3. Remove any items jammed inside the machine.
4. Twist the handle anti-clockwise to close the rollers.
5. Press Clear this message.
6. The machine returns to the Home screen.

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DM110i / DM160i / DM220i Printing – Frequently Asked Questions