Connect+ Series Envelope Messaging Support

How do I add or change an envelope graphic on the Connect+ Series?

To add or change an envelope graphic, open the envelope on the Run Mail screen, select Graphic Ad and choose the graphic you want.

1. Ensure the correct job is open and selected on the Run Mail screen.
2. Click anywhere within the envelope on the Run Mail screen.
3. Select Graphic Ad from the list on the left.
4. Select the graphic you want to replace, or select the green arrow at the top of the on-screen envelope. If no graphic is currently displayed, select one of the available graphic ads — a check mark appears next to your choice.
5. Adjust the position with the green position arrows on the right of the screen.
6. Press Done to return to the Run Mail screen.

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How do I add or change an envelope text message on the Connect+ Series?

To add or change an envelope text message, open Edit Envelope, select Text messages and Return addresses, then create or select a message. You can store up to 20 text messages.

1. From the Run Mail screen, select Edit Envelope.
2. Select Text messages and Return addresses.
3. To create a new message, select New at the bottom of the screen.
4. Enter your text message and select Save.
5. Name the text message and select OK.
6. If no message is currently displayed, select one of the available messages — a check mark appears next to your choice.
7. Use the green position arrows to change the position, or deselect a message to remove it.
8. Select OK.

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How do I add a new custom graphic on the Connect+ Series?

To add a new custom graphic, upload it through MyGraphics in your online account. Files may be colour or black and white in .bmp, .jpg, .gif or .png format, no larger than 12MB, between 0.5 and 6.0 inches wide and 0.867 inches high.

1. Sign in to your account.
2. Select the + next to your product.
3. Select MyGraphics.
4. Select the product(s) on which you want to use the graphic, then select Next.
5. Accept the terms and conditions.
6. Select Text Only or Image + Text.
7. Select Browse and choose the image file from your computer.
8. Select the desired graphic size (0.5–6.0 inches wide, 0.867 inches high) and select Next.
9. Customise your image in the MyGraphics designer and select Next to preview.
10. Select Upload now. The file should be available to download onto your meter within two business days.

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How do I add or change the postal inscription on the Connect+ Series?

To add or change the postal inscription, open Edit Envelope and select Postal Inscription.

1. From the Run Mail screen, select Edit Envelope.
2. Select Postal Inscription.
3. Choose the inscription from the list.
4. Select OK.

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Connect+ Series Envelope Messaging – Frequently Asked Questions