Connect+ Series Postage Support

How do I add postage on the Connect+ Series?

To add postage, open the Funds application, select Add Postage to Meter, choose a refill amount and confirm.

1. Open the Funds application by selecting Funds on the Home screen (or Postage in meter on the Run Mail screen, or Add Postage to Meter from a low/insufficient funds warning).
2. On the Funds screen, select the Meter Funds tab, then Add Postage to Meter.
3. Select a refill option: Last refill amount, Default refill amount, or Other amount (enter the amount and select OK). The maximum and minimum refill amounts are listed on the Meter information tab.
4. When prompted, select Confirm. The system connects to the Data Centre, adds the postage and notifies you when complete.
5. To print a receipt, select Print receipt — on an envelope (place it on the feed deck and select Start), on tape (select Tape), or on a document (if you have an optional attached printer).
6. Select Done to exit the Funds application.

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How do I remove funds from the Connect+ Series?

Users of the Connect+ 500W, 1000, 2000 or 3000 cannot remove funds themselves. Contact your franking machine supplier with your model number ready to do this.

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How do I check the Postage by Phone account on the Connect+ Series?

To check the Postage by Phone account loaded in the machine, open Settings and view the IntelliLink details.

1. Select the Home icon to go to the Home screen.
2. Select Settings.
3. Select Internet and Network.
4. Select IntelliLink®. The Postage by Phone account number displays on the right.

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How do I key in a postage amount on the Connect+ Series?

To key in postage, select the postage amount or Key in Postage on the Run Mail screen and enter the amount.

Note: You cannot save a job that uses Key in Postage as the default job — your default job must have a class selection so it updates automatically when rates change.

1. Ensure the appropriate job is open and selected on the Run Mail screen.
2. Select the postage amount displayed, or select Key in Postage at the bottom of the screen.
3. Enter your postage amount and select OK.

When you select Key in Postage, the Class and Weighing method are set to none. If you then select a Class, the system updates the postage automatically and sets the weighing method to match your configuration (for example Attached Scale, WEIGH-ON-THE-WAY (W-O-W), or manual entry).

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How do I turn paperless billing on or off for the Connect+ Series account?

To turn paperless billing on or off, sign in to Your Online Account and use the Paperless Billing options under Billing & Financials.

Turn on paperless billing

Note: When paperless billing is on, you will no longer receive a paper bill.

1. Sign in to Your Online Account portal.
2. Expand the Billing & Financials dropdown and select Paperless Billing.
3. Select Go paperless for all, or Go Paperless for individual accounts.

Set an account to receive a paper bill

Note: If you turn off paperless, a £5 (excluding VAT) paper charge may be added to future invoices.

1. Sign in to Your Online Account portal.
2. Expand the Billing & Financials dropdown and select Paperless Billing.
3. Select Edit Settings for the account that requires a paper bill.
4. Select the Turn off Paperless link to complete the change.

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How do I turn billing email notifications on or off for the Connect+ Series account?

To turn billing email notifications on or off, sign in to Your Online Account and use the toggles under Billing Notifications.

1. Sign in to Your Online Account portal.
2. From the Billing & Financials dropdown, select Billing Notifications.
3. Use the toggles to turn notifications On or Off for the required account.

Note: If an account is set up for paperless billing, email notifications must remain on against at least one registered email address.

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Connect+ Series Postage – Frequently Asked Questions