DM110i/DM160i/DM220i Error Codes

What do DE error codes mean on the DM110i, DM160i or DM220i?

DE error codes indicate a Data Centre connection failure. They can occur when you try to connect to the Pitney Bowes Data Centre to add postage, check your balance, or download rates.

Common DE error codes include:

DE00 — General Task Exception • DE01 — GFX file validation error • DE04 — Invalid attribute name • DE11 — Failed to establish socket • DE13 — Unable to resolve DNS host • DE14 — Server connection error • DE15 — Failed to send data • DE16 — Failed to receive data • DE19 — Failed to open FTP session • DE1A — Failed to login FTP • DE1E — FTP session timed out

The full list of DE codes (DE00–DE1E) is available in the Pitney Bowes documentation.

Possible causes

The Data Centre is not configured to communicate with your machine; a network problem exists; or PC Meter Connect is not connected or working correctly.

Resolution

1. Is this your first postage refill? Contact Mailcoms to confirm your machine is linked to your postage account.
2. Check your modem, router and other network connections.
3. Have you reached your credit limit? Confirm funds are available.
4. If using PC Meter Connect, ensure you have the most current version and that the USB cable is connected. To switch to an analogue line, disconnect the USB cable before rebooting.
5. Reboot your system. If the error persists, perform a full shutdown, wait three minutes and reboot.

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How do I resolve printer error codes on the DM110i, DM160i or DM220i?

Printer error codes include: 0102, 0104, 0106, 0107, 0110, 0112, 0116, 0306, 0308, 0309, 2003, 2303, 2305–2309, 2400, 2401, 2444, 2446, 2447, 2503, 2507, 2518, 24A1–24A5, 030D, 0324–0329, 0802, 2304, 010E, 030E, 032A and 032B.

Step 1: Restart the machine

1. Unplug the power cord from the rear of the franking machine.
2. Wait one to three minutes.
3. Plug the power cord back in, ensuring it is plugged directly into a wall outlet.

Step 2: Clean the print head (if the error returns)

1. Remove the scale.
2. Open the ink door and select Change Ink Tank. The printer carriage moves to the front position.
3. Open the green latch and remove the ink tank.
4. Pinch the grey levers together and remove the print head.
5. Using a lint-free cloth, wipe any excess ink from the print head.
6. Carefully remove any ink from the gold-coloured print head contacts on the meter.
7. Reinstall the print head (grey levers should click in place), reinstall the ink tank and close the ink door.
8. Reinstall the scale. If the error persists, contact Technical Support.

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How do I fix Error 104 on the DM110i, DM160i or DM220i?

Note: You must add postage in multiples of £50 (i.e. £50, £100, £200, etc).

1. Press Clear until the Home screen displays.
2. Press the Add Postage key. The display shows the postage funds available.
3. Select Add Another Amount.
4. Enter an amount in multiples of £50, then select Continue.
5. Press Enter to confirm the amount.
6. The machine connects to the server and displays Connecting, Processing and Adding Postage.
7. You will be prompted to print a receipt — select Yes or No.
8. The meter checks for pending downloads (new rates or software updates). Follow any prompts.
9. Once complete, the meter returns to the Home screen.

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How do I fix errors 24A1, 24A2, 24A3, 24A4 or 24A5 on the DM110i, DM160i or DM220i?

These codes indicate a software fault. Restarting usually clears them.

1. Unplug the power cord from the rear of the franking machine.
2. Wait one to three minutes.
3. Plug the power cord back in, ensuring it is plugged directly into a wall outlet.

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How do I fix errors 110c, 1103, 11DA or 1109 on the DM110i, DM160i or DM220i?

These codes mean the postage rates software is not available on the machine. Follow these steps to download the latest rates:

1. Ensure the machine is connected to the internet via your network, PC Meter Connect or an analogue phone line.
2. Remove the power cable from the back of the machine.
3. Wait 10 seconds, then plug the power lead back in.
4. Press Add Postage when the machine initialises.
5. Select Check PbP Balance.
6. The machine connects to the Data Centre and displays the PBP balance screen.
7. Select No to skip adding funds.
8. The machine checks for downloads and installs the new rates.
9. Follow the prompts to return to the Home screen.

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How do I fix Error 2809 on the DM110i, DM160i or DM220i?

Error 2809 occurs when the PC Meter Connect drivers are not installed correctly, usually due to anti-virus software, the Windows firewall or other security software blocking the installation. Please consult your IT team to complete the PC Meter Connect installation.

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How do I fix Error 0810 or 081B on the DM110i, DM160i or DM220i?

Errors 0810 and 081B always appear alongside another error code. Press C or Clear to dismiss 0810/081B, then search this support guide for the other error message that is displayed.

1. Unplug the power cord from the rear of the franking machine.
2. Wait one to three minutes.
3. Plug the power cord back in, ensuring it is plugged directly into a wall outlet.

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How do I fix Error 2442 or 2443 on the DM110i, DM160i or DM220i?

These errors occur because the ink cartridge latch has not been inserted correctly into the print head slot.

1. Remove the scale from the top of the machine.
2. Lift the ink cartridge cover.
3. Select Replace Ink Tank. The ink cartridge moves forward.
4. Check the green latch is locked in the correct position (it locks the grey ink cartridge cover down into a slot in the print head).
5. Close the lid. The cartridge moves back into position.
6. The machine confirms when the cartridge has installed — select Continue.
7. Replace the scale, ensuring it is reseated correctly.
8. If the error persists, restart the machine.

1. Unplug the power cord from the rear of the franking machine.
2. Wait one to three minutes.
3. Plug the power cord back in, ensuring it is plugged directly into a wall outlet.

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What does “No print head detected” mean on the DM110i, DM160i or DM220i?

This message means the print head is missing or faulty. The machine will not print postage until it is resolved.

1. Remove the ink cartridge and print head from the machine.
2. Check for bent brass pins on the machine wall (located underneath the ink cartridge — they resemble staples).
3. If any pins are bent, contact Technical Support.
4. If the pins are not bent, reinsert the print head and ink cartridge.
5. Close the latch and the top cover.

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How do I fix Error 7, Error 0007, Error 11 or Error 0011 on the DM110i, DM160i or DM220i?

These errors mean the postage account has been locked, preventing you from adding postage. A lock can be placed due to an account problem, non-payment, or to restrict refills to specific users.

Please contact the Mailcoms team, who will be happy to assist you.

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How do I fix error codes starting with 23 on the DM110i, DM160i or DM220i?

Error codes beginning with 23 (such as 2307, 2308 or 2309) indicate a print head fault.

1. Unplug the power cord from the rear of the franking machine.
2. Wait one to three minutes.
3. Plug the power cord back in, ensuring it is plugged directly into a wall outlet.

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How do I fix the “FLASH NEEDS INIT” system fault on the DM110i, DM160i or DM220i?

This is a software fault. Restarting the machine resolves it in most cases.

1. Unplug the power cord from the rear of the franking machine.
2. Wait one to three minutes.
3. Plug the power cord back in, ensuring it is plugged directly into a wall outlet.

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How do I fix Invalid Software Error 107 on the DM110i, DM160i or DM220i?

Error 107 indicates a software fault detected by the machine.

1. Unplug the power cord from the rear of the franking machine.
2. Wait one to three minutes.
3. Plug the power cord back in, ensuring it is plugged directly into a wall outlet.

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How do I fix errors 2544, E2544, 2540, Meter Disabled or 011b on the DM110i, DM160i or DM220i?

These codes indicate an internal error that prevents the machine from printing postage. Pressing Clear/Back may clear the message. If not, restart the machine:

1. Unplug the power cord from the rear of the franking machine.
2. Wait one to three minutes.
3. Plug the power cord back in, ensuring it is plugged directly into a wall outlet.

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How do I clear “Paper in transport” or “Mail Jam” on the DM110i, DM160i or DM220i?

1. Twist the handle underneath the machine to check there is no paper between or under the rollers. Use a torch for better visibility.
2. Use a can of compressed air to blow in and around the sensors, clearing any paper or paper dust that may be triggering the error.

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Why is my DM110i, DM160i or DM220i stuck on the “Initialising” screen?

This is an internal error that prevents normal operation. Restarting the machine resolves it.

1. Unplug the power cord from the rear of the franking machine.
2. Wait one to three minutes.
3. Plug the power cord back in, ensuring it is plugged directly into a wall outlet.

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How do I fix the “Preset parameters are now invalid” message?

This message appears when the machine cannot load the Normal Preset (default settings: Carrier, Class, Ad). It can be caused by a scale issue or a Royal Mail rate change that has removed a previously selected Class.

First, try reseating the scale:

1. At the Preset parameters are now invalid screen, select Exit. You return to the Home screen.
2. Remove the scale from the top of the machine.
3. Replace the scale, ensuring it is fitted properly and is level.
4. Press the Normal Preset key.

If the error reoccurs and the scale is working correctly, one element of your Normal Preset (Class, Ad or Text Message) is likely no longer available. Select a new Class and Envelope Message and re-save the Normal Preset.

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How do I fix “No Dial Tone” on the DM110i, DM160i or DM220i?

“No Dial Tone” is a generic connection error for all connection methods — LAN, Smartlink, PC Meter Connect and analogue line.

Solution 1: Check all physical connections

• Check all wires and cables are securely connected at both ends.
• If connected digitally, confirm your internet connection is active for other devices.
• Check that no phone line is connected to the franking machine.
• If connected via phone line, plug a spare handset in to confirm a dial tone is present. If not, contact your phone provider.

Solution 2: Reboot the machine

1. Remove the power cable from the back of the machine.
2. Wait 10 seconds, then plug the power lead back in.

If neither solution resolves the issue, contact Technical Support.

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How do I fix “No Ink Tank Detected” on the DM110i, DM160i or DM220i?

This message means the ink cartridge is missing or is not being detected.

1. Remove the scale from the top of the machine.
2. Open the top cover.
3. If the ink cartridge is missing, install a new one. This should clear the message.
4. If an ink cartridge is present: select Replace Ink Tank to move the carriage forward, carefully remove the cartridge, and examine the seven gold pins underneath. If any pins are bent or broken, contact Technical Support. If the pins are fine, clean the print head with a dry lint-free cloth, then reinsert the print head and ink cartridge.
5. Replace the scale. Reboot the machine, unplugging it for one full minute before plugging back in.

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How do I fix “Low Sector” on the DM110i, DM160i or DM220i?

Low Sector means one or more internal components have failed to communicate with each other.

1. Unplug the power cord from the rear of the franking machine.
2. Wait one to three minutes.
3. Plug the power cord back in, ensuring it is plugged directly into a wall outlet.

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What does “Low Ink” or “Ink Out” mean on the DM110i, DM160i or DM220i?

Low Ink

The meter can print approximately 300 more impressions, or continue for six more days without printing. Select Clear Message to continue using your machine and order a replacement ink cartridge soon.

Ink Out

The ink supply is completely gone. Replace the ink cartridge immediately. See the DM110i, DM160i & DM220i Printing Support guide for replacement instructions.

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How do I fix “Low Battery” or “URGENT” battery warning on the DM110i, DM160i or DM220i?

The battery is part of the franking machine security device that protects your postage funds. If it expires, this information will be lost — do not ignore the warning.

Pressing Clear/Back may clear the message temporarily. If the error remains:

1. Unplug the power cord from the rear of the franking machine.
2. Wait one to three minutes.
3. Plug the power cord back in, ensuring it is plugged directly into a wall outlet.

If the error persists after restarting, contact Technical Support promptly.

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How do I fix “Mail piece too long” on the DM110i, DM160i or DM220i?

This message indicates a sensor fault caused by dust or debris in the mail path.

1. Remove the power lead from the rear of the machine.
2. Use a compressed air duster to spray along the mail path, clearing dust and debris.
3. Wait 30 seconds.
4. Replace the power lead.
5. Wait for the machine to initialise.

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How do I fix “Insert Memory Stick” or “External Memory Not Responding” on the DM110i, DM160i or DM220i?

If you use InView Accounting

1. Remove the power lead and wait 10 seconds.
2. Check the USB memory stick is correctly plugged into the rear of the meter.
3. Replace the power lead.
4. Check whether the error appears when the meter initialises.

If you do not use InView Accounting

InView may have been turned on accidentally. To turn it off:

1. Press Options.
2. Select Turn item on/off.
3. If a supervisor password is enabled, enter it and select OK.
4. Select Accounting.
5. Select Turn Accounting Off.
6. Press Home to return to the Home screen.

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How do I fix “Cover Open” on the DM110i, DM160i or DM220i?

This message appears when a cover is open or when a cover switch is malfunctioning.

1. Check all covers are correctly closed with no debris blocking them.
2. Power down the machine (via screen options or by removing the power cable — do not remove the cable while the machine is connecting or updating).
3. Open and close all covers, ensuring nothing is preventing them from closing fully.
4. Restore power and wait for the machine to initialise.

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How do I fix “System Fault 1EFC” on the DM110i, DM160i or DM220i?

System Fault 1EFC appears when InView Accounting is enabled but the machine cannot detect the required USB memory stick.

Solution 1: InView Accounting users

1. Remove the power lead from the rear of the machine.
2. Insert the USB memory stick (provided with the machine) into one of the USB ports on the rear.
3. If the USB memory stick is already inserted, try unplugging it and using the other USB port.
4. Replace the power lead.

Solution 2: InView Accounting turned on accidentally

1. Press Options.
2. Select Turn item on/off.
3. If a supervisor password is enabled, enter it and select OK.
4. Select Accounting.
5. Select Turn Accounting Off.
6. Press Home to return to the Home screen.

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How do I fix “Missing Graphic” on the DM110i, DM160i or DM220i?

This means one or more required graphics are not stored on the machine. Connect the machine to the internet and download them as follows:

1. Ensure the machine is connected to the internet via your network, PC Meter Connect or an analogue phone line.
2. Remove the power cable from the back of the machine.
3. Wait 10 seconds, then plug the power lead back in.
4. Press Add Postage when the machine initialises.
5. Select Check PbP Balance.
6. The machine connects to the Pitney Bowes Data Centre and displays the PBP balance screen.
7. Select No to skip adding funds.
8. The machine checks for downloads and installs the missing graphics.
9. Follow the prompts to return to the Home screen.

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How do I resolve an Accounting Discrepancy on the DM110i, DM160i or DM220i?

This message appears if mail has been franked without an account selected. You need to allocate the outstanding funds to one of the accounts on your machine.

1. Select Make a Manual Transaction.
2. Set the following options as needed:
   Account — select the account to charge; Class — set the postage class; Postage — set the total actual postage amount; Chrg Amt — set the total charged amount (including any surcharges); Piece Ct — set the number of mail pieces; Weight — set the total weight.
3. Select Done to save the manual transaction. The system returns to the Home screen.

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How do I fix “Manufacturing Mode” on the DM110i, DM160i or DM220i?

This is a software fault. Restarting the machine resolves it.

1. Turn the machine off.
2. Wait 30 seconds.
3. Turn the machine back on and wait for it to initialise.

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DM110i / DM160i / DM220i Error Codes – Frequently Asked Questions