DM60 Error Codes

How do I reboot the Pitney Bowes DM60 to clear error codes?

Many DM60 error codes can be cleared by a simple reboot:

1. Turn the machine around so you can see the back.
2. Remove the main power cable from the rear of the machine.
3. Wait 10 seconds, then reinsert the power cable.

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What does error code DE00 (General Task Exception) mean on the DM60?

Cause: A general connection error when trying to reach the Data Centre. Possible causes: the Data Centre is not set up for your machine; a network problem; PC Meter Connect is not connected or is not working.

Resolution:

1. If this is your first refill, contact Mailcoms to confirm your machine is linked to your postage account.
2. Check your modem, router and network connections.
3. Confirm you have funds available to download.
4. If using PC Meter Connect, ensure you have the latest version and the USB cable is connected.
5. Reboot the machine. If that fails, perform a full shutdown and reboot after three minutes.

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How do I fix Error 1811 or Gateway Error on the Pitney Bowes DM60?

Cause: The machine cannot connect to the Pitney Bowes Data Centre. Usually caused by the communication device losing its network settings.

1. Remove the power cables from both the communication device and the franking machine.
2. Wait 10 seconds to ensure power is fully off.
3. Plug the power cable back into the communication device first and wait for it to establish an internet connection.
4. Wait another 10 seconds.
5. Plug the power cable back into the franking machine and wait for it to initialise.
6. Test your connection.

If the above does not work, repeat the steps a further two times. If you are still unable to connect, contact your IT department to check that your network is not blocking the machine.

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What does a “Low Sector” message mean on the Pitney Bowes DM60?

Cause: The internal franking machine software has failed.

Resolution:

Restart the machine: unplug the power cord from the rear, wait 30 seconds, then plug it back in directly to a wall outlet.

If the issue persists, contact Mailcoms support.

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What do error codes 7, 0007, 11 or 0011 mean on the Pitney Bowes DM60?

Cause: These codes indicate the postage account has been locked, preventing you from adding postage. The lock may be placed due to a problem with the account, non-payment, or to restrict refills to specific users.

Resolution: Contact Mailcoms on 01543 572776 or info@mailcoms.co.uk to resolve the account lock.

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How do I fix error codes P2B4B, P2B4D or P2B42–P2B46 on the Pitney Bowes DM60?

Cause: An obstruction in the print area, or the machine has developed a fault.

1. Remove the power lead from the rear of the machine.
2. Once the screen goes blank, open the cover.
3. If this is a new installation, remove any packing or shipping tape from inside the machine (yellow or blue strip).
4. Check for obstructions (jammed paper, labels, paperclips, etc.).
5. There is a square metal plate on the right-hand side with a crease down the centre. Gently press down on it several times to ensure it is not obstructed.
6. Leave the cover open and replace the power lead.
7. As the machine initialises it will make whirring noises and the metal plate area should move.
8. Once the machine goes silent, close the cover.

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How do I fix Error 104 on the Pitney Bowes DM60?

Cause: You are trying to refill by an amount that is not a multiple of £10.

1. Press Funds. The display shows your current balance.
2. Press Review (down) to scroll to Refill Postage? and press Enter/Yes.
3. Press Enter/Yes to refill the same amount, or press Clear to enter a new amount in multiples of £10, then press Enter/Yes.
4. Press Enter/Yes again to confirm. The machine connects to the Data Centre.
5. When complete, confirm the receipt prompt with Yes or No.
6. The machine checks for pending downloads. Follow any prompts and return to the Home screen.

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How do I fix Error P201F on the Pitney Bowes DM60?

Cause: The machine has not connected to the Data Centre in the past 90 days. UK postal regulations require periodic inspection, which occurs automatically during refills or balance checks. When 90 days pass without a connection, the machine locks and cannot print postage.

Resolution — connect to the Data Centre:

1. Press Funds.
2. Press Review (down) and press Enter/Yes at the Check Balance Available prompt.
3. The machine connects and displays your balance.
4. Press Enter/Yes to add postage or No to continue.
5. If updates are available, select Get update now and follow the prompts.
6. If the P201F error persists after the connection, reboot the machine (unplug power for 1–3 minutes) and then reattempt steps 1–4.

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What do error codes 0810 or 081B mean on the Pitney Bowes DM60?

Cause: An internal error accompanying another error code.

Resolution: Press C or Clear to clear the error. If it does not clear, reboot the machine. Then look up the other error code displayed and follow its resolution steps.

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What do error codes starting with 23 (e.g. 2307, 2308, 2309) mean on the DM60?

Cause: The machine has detected a print head error.

Restart the machine: unplug the power cord from the rear, wait 30 seconds, then plug it back in directly to a wall outlet.

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How do I fix “Invalid Software Error 107” on the Pitney Bowes DM60?

Cause: A software fault.

Restart the machine: unplug the power cord from the rear, wait 30 seconds, then plug it back in directly to a wall outlet.

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What do error codes 24A1, 24A2, 24A3, 24A4 or 24A5 mean on the DM60?

Cause: A software fault.

Restart the machine: unplug the power cord from the rear, wait 30 seconds, then plug it back in directly to a wall outlet.

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How do I fix error codes 110c, 1103, 11DA or 1109 (missing rates) on the DM60?

Cause: The rates software is not available on the machine. A download is required.

1. Ensure the machine is connected to your network, PC Meter Connect or phone line.
2. Remove the power lead and wait 10 seconds, then replace it.
3. Once initialised, press Funds.
4. Press Review (down) three times until Check Balance Available displays. Press Enter/Yes.
5. The machine connects to the Data Centre and displays your balance. Press Enter/Yes.
6. When Refill Postage? displays, press No.
7. When System Update Required — please wait displays, press Enter/Yes.
8. When Software download complete displays, press Enter/Yes. Also confirm Rate data installed with Enter/Yes.
9. If prompted to print a download report, press No.
10. The machine returns to the Home screen with the errors resolved.

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How do I fix Windows Error 2809 when installing PC Meter Connect?

Cause: The PC Meter Connect drivers are not installing correctly, typically due to anti-virus, Windows Firewall or other network security settings.

Resolution: Consult your IT team to complete the PC Meter Connect installation with the necessary permissions.

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How do I fix error codes 2544, E2544, 2540, 011b or “Meter Disabled” on the DM60?

Cause: An internal error.

Resolution: Press Clear/Back to attempt to clear the message. If it does not clear:

1. Unplug the power cord from the rear of the machine.
2. Wait 1–3 minutes.
3. Plug the power cord back in directly to a wall outlet.

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How do I fix Error P2B4C on the Pitney Bowes DM60?

Cause: The print head may be approaching end of life or may be defective.

Resolution — reseat the print head:

1. Press Clear to clear the error. If it does not clear, unplug the power for 1 minute, then plug back in. If the error still appears, contact Mailcoms support.
2. Press Menu, advance to Use Ink Functions and press Enter/Yes.
3. Advance to Install new print head? and press Enter/Yes.
4. Open the top cover.
5. Press the unlock symbol to open the ink cartridge cover.
6. Remove the ink cartridge by angling it towards you while lifting. It may leak — place it on a tissue.
7. Press together the two small tabs at the bottom of the cartridge holder and swing it upward and back.
8. Lift one of the black tabs to remove the print head. Do not discard it.
9. Reposition the print head by sliding it in at a slight backward angle.
10. Swing the print head guard down until it clicks.
11. Re-insert the ink cartridge at a downward angle.
12. Swing down the ink cartridge latch and press the green circle to close it.
13. Close the top cover and press Enter/Yes. The machine installs ink into the print head (this may take a few minutes).
14. Insert a tape sheet or envelope to print a test pattern.

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How do I fix the “No Dial Tone” message on the Pitney Bowes DM60?

Cause: The machine has lost its connection to the Data Centre. Despite the name, this message applies to all connection methods including digital Comms Device and PC Meter Connect connections.

Solution 1 — Check physical connections

• Check all wires and cables are securely connected at both ends.
• Verify your internet connection is active and other devices can connect.
• Ensure no phone line is accidentally connected to the machine.

Solution 2 — Reboot the machine

1. Remove the power cable from the back of the machine.
2. Wait 10 seconds.
3. Plug the power lead back in.

If rebooting does not resolve the issue, contact Mailcoms technical support.

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What does “Low Funds: Refill Postage?” mean on the DM60?

Cause: The postage balance on the machine has fallen below the Low Funds Warning threshold.

Resolution: Press Clear/Back to dismiss the message. It will reappear until postage is added to bring the balance above the warning threshold.

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How do I fix the “Cover Open?” message on the Pitney Bowes DM60?

Cause: A cover is open, or a switch/sensor may be faulty.

1. Ensure all covers are correctly closed and no debris is blocking them.
2. If the message persists with covers closed: power down the machine (via screen options or by removing the power cable — do not remove the cable while the machine is connecting or updating).
3. Open and close all covers, ensuring nothing is blocking them from closing fully.
4. Reinsert the power cable (if removed) and power the machine back on.

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How do I fix “Waste Tank Full” or “Waste Tank Near Full” on the DM60?

Cause: The Waste Tray (also called Ink Pad or Waste Tank) — a foam sponge under the machine that collects excess ink — is full or near full. This message often displays prematurely.

1. Remove the waste tray from the back of the machine by sliding the light-blue switch to the right and pulling it out.

Note: If the sponge is completely saturated with ink, contact Mailcoms support. Have your machine type (PCN) and serial number (Meter #) ready from the white sticker on the back.

2. Press Clear/Back to dismiss the error.
3. Press Menu / Options.
4. Press Review (down) to Use Ink Functions and press Enter/Yes.
5. Press Review (down) to Replace Ink Tray and press Enter/Yes.
6. When Install Ink Tray displays, press Enter/Yes.
7. When prompted for a code, enter ..57 (dot, dot, 5, 7).
8. Press Enter/Yes.
9. At New Waste Tray Installed?, press Enter/Yes.

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What does “Select a Carrier” mean on the Pitney Bowes DM60?

Cause: A mail carrier and class must be selected before franking.

1. When Royal Mail appears, press Enter/Yes.
2. When 1st Class appears, press Enter/Yes for First Class or press Review Down to select a different class.
3. Select the mail piece size. Press Enter/Yes or Review Down to change size.
4. You are returned to the Home screen. Feed the envelope to frank.

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How do I fix “Envelope Not Detected” on the Pitney Bowes DM60?

Cause: The envelope was not fed fully into the machine, there is jammed material, or a sensor issue.

1. Feed the mail piece firmly against the rear wall and fully to the right of the machine to allow the sensor to detect it.
2. Remove the power lead from the back to power down.
3. Once the display goes blank, open the cover.
4. If this is a new installation, remove any packing tape from inside (yellow or blue strip).
5. Check for obstructions (paper, labels, paperclips, etc.).
6. Gently press down on the square metal plate on the right side (with a crease down the centre) several times to clear any obstruction.
7. Close the cover and replace the power lead.
8. Test again by feeding a mail piece.

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Why does my DM60 show “Ink Low” after installing a new ink cartridge?

Cause: The newly installed cartridge is low on ink, damaged or old.

• Ensure the cartridge is brand new and in its original packaging.
• Ensure all plastic wrapping has been removed from the cartridge.
• Ensure the cartridge was purchased within the last two years — ink can dry up in storage.

Order new DM60 ink cartridges from Mailcoms using code NEW10 for 10% off your first order.

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How do I fix “Account Needed to Print Postage” on the DM60?

Cause: If you use accounting, an account must be selected. If you do not use accounting, it may have been turned on accidentally.

Solution 1 — If you use accounting

Select an account from the list to proceed with printing.

Solution 2 — If you do not use accounting

1. Press Options.
2. Press Review (down) and select Use account function.
3. Press Review (up) and select Turn off accounting.

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How do I fix the “Preparing Ink” message on the DM60?

Cause: The machine may be frozen, or there is an issue with the ink cartridge or machine.

Restart the machine: unplug the power cord from the rear, wait 30 seconds, then plug it back in directly to a wall outlet.

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What does “Invalid Account Number” mean on the Pitney Bowes DM60?

Cause: There may be an issue with your online Pitney Bowes account.

Resolution: Contact Mailcoms support who will assist in resolving the account issue.

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What should I do if the DM60 shows “Low Battery” or “Battery Urgent”?

Cause: The internal battery is nearing end of life. The battery protects the postage security device — if it runs out, you will lose your postage funds.

Important: Contact Mailcoms as soon as you see this message. You cannot replace the battery yourself.

Temporary fix: Press Clear/Back to dismiss the message and continue running mail. However, this is a temporary solution only — have the battery replaced promptly to avoid losing postage funds.

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DM60 Error Codes – Frequently Asked Questions