DM60 Postage Support

How do I frank a pre-paid reply envelope on the Pitney Bowes DM60?

Watch the video, then follow these steps:

1. Select Class.
2. Press Enter to select Royal Mail.
3. Page down to Pre-Paid Reply and select it.
4. Choose First Class or Second Class and press Enter.
5. Select Letter or Large Letter and press Enter.
6. Frank your letter as normal.

Please note: Only letters or large letters up to 100g can be sent using the Pre-Paid Reply option.

How do I make a surcharge or manual payment on the Pitney Bowes DM60?

A surcharge payment lets you print any custom postage amount from £0.00 to £999.99, for example to cover an underpayment.

1. From the Home screen, press Select a carrier.
2. Select Surcharge payment.
3. Press Surcharge payment again to confirm.
4. Input the amount using the keypad.
5. Press Yes/Enter.
6. Confirm the amount when prompted by pressing Yes/Enter again.
7. Feed your item through the machine to produce the print.

What do error codes 7, 11 and 104 mean on the Pitney Bowes DM60?

These errors appear when attempting a postage refill and indicate a hold or issue with the account or refill amount.

How do I add postage and check funds on the Pitney Bowes DM60?

1. Press the Funds button to view your current balance.
2. Press the down arrow once to navigate to the refill option.
3. Refill Postage? displays — press Yes/Enter.
4. Enter the amount to add (in multiples of £10.00).
5. Press Yes/Enter and the machine will connect and update your balance.

How do I check my PBP account balance on the Pitney Bowes DM60?

1. Press the Funds key.
2. Scroll down and select Check balance available?
3. Press Enter/Yes. The machine connects to the Pitney Bowes Data Centre (this may take a few minutes).

Please note: Your balance may display as £0.00 while the connection is in progress — this may not reflect your true balance.

How do I check my last postage download on the Pitney Bowes DM60?

1. Press Options / Menu.
2. Scroll down to Reports.
3. Select Add postage report.
4. Insert an item when prompted to print the report.
5. The report shows the date and amount of your last top-up.

How do I add extra funds to my Pitney Bowes DM60 postage account?

Check available funds via Funds > Unused. If zero, this may be due to a Direct Debit awaiting clearance or an unpaid invoice. Funds download in increments of £10.00.

To top up by BACS / Bank Transfer, pay directly to:

Please note: Credit card payments are not accepted for postage account top-ups.

How do I set the low funds warning on the Pitney Bowes DM60?

Configure the DM60 to alert you when your postage balance falls below a chosen threshold:

1. Press Menu / Options.
2. Press Review (up) to Change Setup? and press Enter/Yes.
3. Press Review (down) to Change low funds warning? and press Enter/Yes.
4. Enter the desired warning threshold amount.
5. Press Enter/Yes.
6. Press No at the Stay in Setup prompt to return to the Home screen.

How do I set the high value warning on the Pitney Bowes DM60?

The High Value Warning alerts you if a manually entered postage amount exceeds a set limit, helping prevent accidental overprinting:

1. Press Menu / Options.
2. Press Review (up) to Change Setup? and press Enter/Yes.
3. Press Review (down) to Change High Value Warning? and press Enter/Yes.
4. Enter the maximum manual postage value before the warning triggers.
5. Press Enter/Yes.
6. Press No at the Stay in Setup prompt.

How do I turn paperless billing on or off for my Pitney Bowes account?

To turn paperless billing on

Please note: Enabling paperless billing stops paper bills being sent by post.

1. Sign in at www.pitneybowes.co.uk/signin.
2. Expand Billing & Financials and select Paperless Billing.
3. Next to Paperless Status, select Go Paperless.
4. Select Turn On Paperless For This Account then Close.

To turn paperless billing off

Please note: Turning off paperless billing adds a £5 (excl. VAT) paper charge to future invoices.

1. Sign in at www.pitneybowes.co.uk/signin.
2. Expand Billing & Financials and select Paperless Billing.
3. Select Edit Settings then Turn off Paperless then Close.

How do I manage billing email notifications for my Pitney Bowes account?

1. Sign in at www.pitneybowes.co.uk/signin.
2. From Billing & Financials, select Billing Notifications.
3. Use the toggles to turn notifications on or off per account.

Please note: If an account uses Paperless Billing, email notifications must stay on for at least one registered email address.

DM60 Postage – Frequently Asked Questions

* All telephone and email support is provided subject to the service level you hold with Mailcoms.