DM60 Printing Support

How do I replace the ink cartridge in the Pitney Bowes DM60?

Watch the video below, then follow the steps to replace the ink cartridge in your DM60.

Note: The DM60 uses an ink drop counter to track ink levels. If you remove and reinstall the same cartridge, the ink count resets.

1. When the ink is low, the orange light in the top-right corner will illuminate.
2. To begin the change process, lift the keypad and close it back down.
3. The machine displays Change ink cartridge? — press Yes/Enter.
4. Lift the keypad again; the cartridge will move into the change position.
5. Press down the unlock button on the green clasp to release the cartridge.
6. Remove the old cartridge from the machine.
7. Unpack the new cartridge and remove the silver tape from the bottom.
8. Insert the new cartridge with the Mailcoms label facing towards you.
9. Press the green clasp down using the indent (without the image) to lock the cartridge in place.
10. Close the keypad on the machine.
11. The machine displays Install ink done — press Yes/Enter.
12. The machine displays IMPORTANT — is the ink installed? — press Yes/Enter.
13. The ink cartridge is now installed and ready to use.

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How do I replace the print head on the Pitney Bowes DM60?

Watch the video below, then follow the steps to replace the print head on your DM60.

1. Release the green clasp by pressing the unlock button.
2. Remove the ink cartridge and set it aside — it will be reinstalled afterwards.
3. At the front of the carriage, squeeze the two clips together and lift the mechanism to reveal the print head.
4. Lift out the old print head using one of the two raised plastic parts in the centre.
5. Unpack the new print head and remove the blue protective tape.
6. Seat the new print head into the recess where the old one was sitting.
7. Pull down the black mechanism until it clicks and locks in place.
8. Reinstall the ink cartridge with the Mailcoms label facing towards you.
9. Press down the green clasp indent (without the image) to lock the cartridge.
10. Close the cover.
11. Press Yes/Enter to confirm the new print head has been installed. If the print head was changed while the machine was powered down, reinsert the power lead now.
12. Run a test print to confirm the installation is complete.

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How do I improve poor print quality on the Pitney Bowes DM60?

If print quality on your DM60 is poor or streaky, clean the printer nozzles by following these steps:

1. Press Options once.
2. Use the Review ▲▼ keys to scroll to Use ink functions? and press Enter/Yes.
3. Scroll to Clean printer nozzles? and press Enter/Yes.
4. The display shows Preparing Ink — Please wait… while the nozzles are cleaned.
5. When Insert envelope appears, insert a blank envelope. The machine prints a test pattern.
6. The display shows Test pattern OK? (lines complete).
7. If satisfied, press Enter/Yes. If lines are missing, press No to clean again.

Note: If print quality does not improve after cleaning, the ink cartridge may be empty or the print head may be faulty. Contact Mailcoms support for further guidance.

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How do I frank a letter or parcel on the Pitney Bowes DM60?

Watch the video below, then follow these steps to frank your mail using the DM60.

1. From the Home screen, press the Class button.
2. Select Royal Mail by pressing Yes/Enter.
3. Use the Review buttons to select the postal service you require.
4. Select the size of your item using your Mailcoms PIP ruler, then press Yes/Enter.
5. The machine displays the postage price for the selected service and size.
6. Place your item on the scale — the machine will adjust the price based on the weight.
7. Insert your item into the front of the machine to frank it.

Please note: If your item is too large to insert into the machine, use a Mailcoms franking label and affix it to the item.

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How do I run a print test on the Pitney Bowes DM60?

1. Press the Menu / Options key.
2. Use the Review ▲▼ keys to scroll to Use ink functions? and press Enter/Yes.
3. Scroll to Print test pattern? and press Enter/Yes.
4. When prompted, insert an envelope or tape sheet into the machine.
5. When prompted, remove the envelope. At Is test pattern OK?: press Enter/Yes if the pattern is good; press No if lines are missing (the machine will clean the nozzles and prompt again).

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How do I view the piece count on the Pitney Bowes DM60?

To see the total number of items your DM60 has franked during its lifetime:

1. Press the Funds button.
2. Use the down arrow to scroll until you see Total Pieces or Piece Count. The number displayed shows the total items franked.

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How do I run a print maintenance cycle on the Pitney Bowes DM60?

Watch the video below, then follow the steps to run a print maintenance cycle on your DM60.

1. From the Home screen, press Menu / Options.
2. Review down to Use ink functions? and press Yes/Enter.
3. Review down to Clean printer nozzles? and press Yes/Enter.
4. The machine performs a cleaning cycle (this may take a few minutes).
5. Once complete, the machine prompts you to insert an item for a test print.
6. Check the impression — press Yes/Enter if it is acceptable, or No to repeat the cycle.

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DM60 Printing – Frequently Asked Questions