✓ Royal Mail Authorised Inspector since 2008 | Trading since 2005
DM60 Rate Change Instructions
Pitney Bowes DM60 · Royal Mail Rates
When Royal Mail updates its postage rates, your Pitney Bowes DM60 needs to download the new rate data. Follow these instructions to update your DM60 to the latest postage rates.
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How do I download and update postage rates on the Pitney Bowes DM60?
Watch the video guide below, then follow the step-by-step instructions to update the postage rates on your DM60.
- Check that your system is connected as for a normal postage refill.
- At the main screen (date on display), press the Funds key.
- Use the Review ▼ key to scroll down to Check balance available?
- Press Yes/Enter.
- The machine will automatically connect to the Pitney Bowes infrastructure.
- Once connected, the display will show Checking PBP Account Balances.
- The machine then shows Prepaid £xx.xx (the balance of your PBP account).
- Press Yes/Enter to continue.
- The meter asks if you wish to Refill Postage. Press No to continue.
- The meter will check for updates and display SYSTEM UPDATE REQUIRED – Please Wait.
- Press Yes/Enter to download and install the new rates.
- Once completed, the display reads Download complete — Continue – press enter.
- Press Yes/Enter.
- The display will then show During the call: Rate data installed.
- Press Yes/Enter.
- You will be asked Do you want to print a download report?
- Press No.
- The machine will return to the main screen. The new rates are now installed.
Please note: Due to high demand during rate change periods, you may need to repeat the above process or try outside of busy / peak times.
DM60 Rate Change – Frequently Asked Questions
How do I know if my Pitney Bowes DM60 needs a rate update?
Your DM60 will prompt you with a SYSTEM UPDATE REQUIRED message when new rates are available. You can also manually trigger a rate check by connecting to Pitney Bowes via the Funds key.
What happens if I skip the rate update on my DM60?
If you continue using old rates after a Royal Mail price change, your machine will apply the incorrect postage. Royal Mail may not accept underfranked mail, so it is important to update promptly.
Why does the DM60 rate update fail or time out?
Rate update failures are usually caused by a network issue or high traffic on the Pitney Bowes servers around the time of a rate change. Ensure your LAN connection is stable and try again at a quieter time (e.g., early morning).
How often do I need to update postage rates on the DM60?
Royal Mail typically announces rate changes once or twice per year. Your DM60 will notify you automatically when an update is required.
Still having trouble with your DM60 rate change?
Our technical team are Royal Mail Authorised Inspectors and fully qualified franking machine engineers. Call us on 01543 572 776 – Mon–Fri 8:30 to 17:00.