✓ Royal Mail Authorised Inspector since 2008 | Trading since 2005
Information on the (SPO) portal for sending tracked items
Mailcoms Support · International Post
What you need to use the Online (SPO) portal for sending tracked international items, including a label printer and subscription.
In order for you to use the SPO portal for International tracked services, you require the following:
Label Printer
You’ll need a compatible printer to generate shipping labels. The labels can include tracking barcodes required by Royal Mail. These labels can be printed on standard adhesive sheets or directly on envelopes, depending on your setup.
Active Subscription
SPO has a subscription fee of £4.99 per month.
Carrier Selection
The portal allows you to choose between services and add-ons such as insurance or signature on delivery.
No Silver Stickers Needed
The older silver stickers previously used for certain Royal Mail services are not required when using the SPO portal. The platform integrates tracking directly into the label data.
Using the SPO Portal for Tracked Items – Frequently Asked Questions
What do I need to use the SPO portal?
A compatible label printer, an active SendPro Online subscription (£4.99 per month) and your chosen carrier service and add-ons.
Do I still need silver stickers with the SPO portal?
No – the SPO portal integrates tracking directly into the label data, so the older silver stickers are not required.
Can I add insurance or a signature on the SPO portal?
Yes – the portal lets you choose between services and add-ons such as insurance or signature on delivery.
Need help with the SPO portal?
Our technical team are Royal Mail Authorised Inspectors and fully qualified franking machine engineers. Call us on 01543 572 776 – Mon–Fri 8:30 to 17:00.