✓ Royal Mail Authorised Inspector since 2008 | Trading since 2005
Key Information – International Post
Mailcoms Support · International Post
Key information on sending international post, including when you can frank directly and when you must use the SPO portal for tracked or signed goods.
International Non-Tracked Postage
You can still use your franking machine for sending International mail that does not require tracking or signature services. This includes items without goods, such as personal correspondence and standard letters.
Tracked or Signed Services
For International Tracked, Signed, or Tracked & Signed services (required for sending goods), you need to use an Online (SPO) portal. This is essential for generating electronic advanced data (EAD) and complying with EU Import Control System 2 (ICS2) regulations.
ICS2 Compliance
Any International mail containing goods must include:
- Completed customs declarations (CN22 or CN23).
- Associated EAD submitted via an approved platform like SPO. Failure to comply could lead to delays, returns, or destruction of the parcel.
Key Information – International Post – Frequently Asked Questions
Can I frank international mail without tracking?
Yes – non-tracked international mail without goods, such as personal correspondence and standard letters, can still be sent from your franking machine.
When do I need the SPO portal for international mail?
For International Tracked, Signed or Tracked & Signed services, required when sending goods, you must use the Online (SPO) portal to generate electronic advance data.
What must international mail with goods include?
A completed CN22 or CN23 customs declaration and the associated EAD submitted via an approved platform, to comply with EU ICS2 rules.
Need help with international post?
Our technical team are Royal Mail Authorised Inspectors and fully qualified franking machine engineers. Call us on 01543 572 776 – Mon–Fri 8:30 to 17:00.