“Low Battery”, “URGENT Battery” or ”Low Urgent Battery” Error Message

Issue

The franking machine displays one of the following messages: “Low Battery”, “URGENT Battery” or “Low Urgent Battery” and will not frank mail.

Mailcoms Franking Machines Affected

• Mailstart+
• Mailsend Lite
• Parcelsend Lite
• Mailsend Essential
• Parcelsend Essential
• Mailsend
• Mailsend+
• Parcelsend+
• Mailsend Speed
• Parcelsend Speed
• Mailbase Lite
• Mailbase
• Mailbase Pro
• Mailbase+
• Mailbase Speed
• Mailcentre

Pitney Bowes Franking Machines Affected

• DM60
• SendPro Mailstation
• SendPro C
• SendPro+
• SendPro C Auto
• SendPro C Auto+

Cause

One of the two internal batteries is running low and approaching end of life.

Resolution

The battery is part of the franking machine security device that protects your postage funds. If your battery expires, you could lose this information.

Pressing the “Clear/Back” button may clear the message and allow you to run mail temporarily. If the error remains, reboot the franking machine:

1. Unplug the power cord.

2. Wait one to three minutes.

3. Plug the power cord back in, ensuring that it is plugged directly into a wall outlet.

If the battery message returns after restarting, contact customer support.