✓ Royal Mail Authorised Inspector since 2008 | Trading since 2005
“Low Battery”, “URGENT Battery” or ”Low Urgent Battery” Error Message
Mailcoms Franking Machines · Battery Error
What the Low Battery, URGENT Battery and Low Urgent Battery messages mean, which Mailcoms and Pitney Bowes franking machines are affected, and how to clear the error.
What does the ‘Low Battery’ or ‘URGENT Battery’ message mean?
The franking machine shows ‘Low Battery’, ‘URGENT Battery’ or ‘Low Urgent Battery’ and will not frank mail when one of its two internal batteries is running low and approaching end of life. The battery is part of the security device that protects your postage funds, so if it expires you could lose that information.
Which franking machines are affected?
This message can appear on the following machines:
Mailcoms franking machines: Mailstart, Mailstart+, Mailsend Lite / Parcelsend Lite, Mailsend Prime, Mailsend Essential, Parcelsend Essential, Mailsend, Mailsend Pro, Mailsend+, Parcelsend, Parcelsend+, Mailsend Speed, Parcelsend Speed, Mailbase Lite, Mailbase, Mailbase Pro, Mailbase+, Mailbase Speed and Mailcentre.
Pitney Bowes franking machines: DM60, SendPro C, SendPro+, SendPro C Auto and SendPro C Auto+.
How do I clear the battery error?
Pressing the Clear/Back button may clear the message and let you run mail temporarily. If it remains, reboot the machine:
- Unplug the power cord.
- Wait one to three minutes.
- Plug the power cord back in, directly into a wall outlet.
Note: If the battery message returns after restarting, contact customer support – the battery protects your postage funds and may need replacing.
Low Battery Error – Frequently Asked Questions
What causes the Low Battery message on my franking machine?
One of the two internal batteries that protect your postage funds is running low and approaching end of life.
Can I still use my machine with a Low Battery message?
Pressing Clear/Back may clear it temporarily, but if it returns you should reboot the machine and contact support, as the battery protects your postage funds.
How do I clear the battery error?
Unplug the power cord, wait one to three minutes, then plug it directly into a wall outlet. If the message returns, contact customer support.
Still seeing a battery error on your franking machine?
Our technical team are Royal Mail Authorised Inspectors and fully qualified franking machine engineers. Call us on 01543 572 776 – Mon–Fri 8:30 to 17:00.