Mailbase Postage Support

How do I add postage to the Mailbase?

1. From the home screen, press Add Postage.
2. Choose the top option for your default refill amount, or Add Another Amount to enter a different amount on the keypad.
3. When the amount shows, press Continue – the machine adds the postage.
4. When offered a refill receipt, press Yes/Enter and feed an item to print one, or No to return home.

Note: Postage is added in increments of £50.00.

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How do I check my PBP balance and funds on the Mailbase?

1. Press Add Postage, then select Check PbP Balance – the machine connects and shows your Postage by Phone account balance. Select Continue to return home.
2. To see funds already on the machine, select Funds and scroll to Used and Unused – Unused is the balance available to use.
3. To see your last refills, press Reports (or Printable Reports), select Add Postage report and feed an item – it prints your last five refills with time, date and account.

Note: Postage paid by BACS takes 4 to 5 working days to clear. Pay Postage by Phone using sort code 20-36-98, account 90792950, quoting your recrediting account number as the reference. Email the remittance to info@mailcoms.co.uk if funds are needed urgently.

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How do I send international mail on the Mailbase?

Only personal correspondence can be processed internationally on the franking machine.

1. Press Class.
2. Select RM Intl.
3. Select your international class, for example Int Standard.
4. Select the zone – Europe 1, 2 or 3, or Page Down for ROW 1, 2 or 3 (world zones).
5. Select the size, for example Letter, to return to the Home screen.

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How do I print a prepaid reply on the Mailbase?

1. From the home screen, press Select a Carrier.
2. Select Royal Mail Domestic.
3. Page down to Pre-Paid Reply and select it.
4. Select 1st or 2nd Class.
5. Select Letter or Large Letter.

Note: Prepaid reply is for letters only (not parcels), on Mailmark machines, up to a maximum 100g.

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How do I make a surcharge payment on the Mailbase?

1. From the home screen, press Select a Carrier – Royal Mail and Surcharge are shown.
2. Select Surcharge Payment, then select Surcharge again.
3. At the Class Surcharge Option, enter the required value.
4. Press the green Yes/Enter if correct (or red No to go back), then confirm the amount again – you can now print.

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What do Error 7, 11 and 104 mean on the Mailbase?

These appear when recrediting:

• Error 7: a hold on your postage account, usually from a lack of connection activity. Email your company name and meter number to info@mailcoms.co.uk headed Error 7 and we will get it removed.
• Error 11: a hold usually due to an unknown equipment location or unpaid invoices. Email your company name and meter number headed Error 11 and we will investigate.
• Error 104: you are recrediting by an incorrect amount – the Mailbase only recredits in increments of £50.00.

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How do I manage paperless billing for my account?

Paperless billing and email notifications are managed in Your Account at pitneybowes.co.uk/signin under Billing & Financials.

• Go paperless: Billing & Financials → Paperless Billing → Go Paperless → Turn On Paperless For This Account.
• Return to paper: Paperless Billing → Edit Settings → Turn off Paperless. A £5 (excluding VAT) paper charge may apply.
• Billing email notifications: Billing & Financials → Billing Notifications, then use the toggles. If an account is paperless, notifications must stay on for at least one email address.

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Mailbase Postage – Frequently Asked Questions