Mailbase Presets Support

What are presets on the Mailbase?

Presets are the settings your franking machine loads automatically when it starts – carrier, class, envelope message and so on. The Normal Preset is your default for your most-used setting, and you can also create custom presets. Select the settings you want first, then save them as a preset.

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How do I create a Normal (default) preset on the Mailbase?

1. Select Custom Presets.
2. Select Define Normal Preset.
3. At ‘Are all the current values correct?’, select Yes: Store Preset.
4. Wait for ‘Preset 0 – Normal Preset successfully created’, then select Continue.
5. Press Clear to return to the home screen.

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How do I create a custom preset on the Mailbase?

1. Select Custom Presets.
2. Select Define New Preset.
3. At ‘Are all the current values correct?’, select Yes: Store Preset.
4. Give the preset a name using the number keys (press each key several times for letters), then press Enter/Yes.
5. At ‘Preset successfully created’, select Continue.
6. Press Clear to return to the home screen.

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How do I delete a custom preset on the Mailbase?

1. Select Custom Presets.
2. Use the Page Down key to select Delete Preset.
3. Use the Page Down / Page Up keys to select the preset to delete, then press Enter/Yes to confirm.
4. At ‘Preset successfully cleared’, select Continue.
5. Press Clear to return to the home screen.

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How do I fix ‘Preset parameters are now invalid’ on the Mailbase?

This appears when the machine cannot load the Normal Preset – often a scale issue, or because a class was removed in a Royal Mail rate change. First reseat the scale:

1. Select Exit to return to the home screen.
2. Remove the scale from the top of the machine.
3. Replace the scale, making sure it is fitted properly and level.
4. Press the Normal Preset key.

Note: If the scale works but the error returns, a class, ad or text message in your Normal Preset may no longer be available – select a new class and envelope message and re-save the Normal Preset.

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Mailbase Presets – Frequently Asked Questions