✓ Royal Mail Authorised Inspector since 2008 | Trading since 2005
Mailbase Rate Change Instructions
Mailcoms Mailbase · Rate Change
How to download and install the latest Royal Mail postage rates on a Mailmark Mailcoms Mailbase franking machine.
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Download the Mailmark Mailbase Series rate change instructions (PDF) – or follow the guide below.
How do I download the latest postage rates on the Mailbase?
On a Mailmark Mailbase, a balance check prompts the machine to download and install the latest Royal Mail rates.
- Check the system is connected as for a normal postage refill.
- On the Home screen, press the Add Postage key.
- Select Check PbP Balance – the machine connects automatically.
- When the Add Postage screen appears, press No to skip adding funds.
- The machine checks and downloads the new rate files.
- When the download finishes, follow the prompts until you return to the Home screen.
- If asked to reconnect for a further upload or download, reconnect and follow the prompts.
Note: Around a rate change the servers are busy – if the update does not complete, try again or run it outside peak times.
Mailbase Rate Change – Frequently Asked Questions
How do I update the postage rates on my Mailbase?
Press Add Postage, select Check PbP Balance, press No to skip adding funds, and the machine downloads and installs the new rates.
When do Royal Mail rates change?
Royal Mail usually updates prices at least once a year. Run a balance check on or after the change date and the new rates download automatically.
Why will the rate update not download on my Mailbase?
The servers are busy around a rate change. Check your connection and try again, or run it outside peak times.
Still having trouble with your Mailbase rate change?
Our technical team are Royal Mail Authorised Inspectors and fully qualified franking machine engineers. Call us on 01543 572 776 – Mon–Fri 8:30 to 17:00.