Mailbase Speed Printing Support

How do I replace the ink cartridge on the Mailbase Speed?

1. Remove the scale and open the top cover.
2. Select Replace Ink Tank.
3. Unlock the green ink tank cartridge guard.
4. Lift out the old ink cartridge.
5. Remove the tape from the bottom of the new cartridge.
6. Lower the new cartridge into the cavity so the ridges slide into the grooves.
7. Close the green guard until it clicks.
8. Close the cover – the machine recognises the new cartridge.
9. When prompted, select Yes to print a test pattern (or No to skip), then replace the scale.

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How do I replace the print head on the Mailbase Speed?

1. Remove the scale and open the ink tank access cover.
2. Select Replace Print Head.
3. When the carriage moves forward, unlock the green ink tank latch and remove the ink cartridge (set it down with the red circle up).
4. Squeeze the two grey tabs on the print head, then lift and tilt it to the right to remove it.
5. Unpack the new print head and remove the protective tape from the bottom.
6. Squeeze the grey tabs and slide the new print head into the carriage, pressing the top left and right to lock it in place.
7. Reinstall the ink cartridge and relock the green latch.
8. Close the cover and replace the scale – the machine runs a maintenance cycle.
9. When prompted, select Yes to print a test pattern (or No to skip).

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How do I fix poor print quality on the Mailbase Speed?

For streaking, blotching or fading, make sure you are using a genuine Mailcoms ink cartridge, then run a purge and clean the print head.

1. Press Options, Page Down, Maintenance, then Printer Maintenance.
2. Select Clean Printer Nozzle, then Purge C.
3. When prompted, insert an envelope or label to print a test pattern.
4. If the grid prints cleanly, press Enter/Yes then Home. If not, select No, Clean Nozzle to repeat the purge (up to three times).
5. If it is still poor, clean the print head: select Replacement, Replace Print Head, remove the scale, open the covers and remove the ink cartridge (red circle up).
6. Squeeze the clips and lift out the print head, wipe the copper-coloured section with a dry lint-free cloth, then refit it until it clicks.
7. Reinsert the cartridge, close the covers and select Yes to print a test pattern. If print is still poor, the print head may need replacing.

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How do I check the piece count on the Mailbase Speed?

1. Press the Funds button.
2. The lifetime number of items franked is shown on the screen.

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Mailbase Speed Printing – Frequently Asked Questions