Mailhub Reports Support

Mailcoms Mailhub · Reports

How to generate reports on the Mailcoms Mailhub, including user and supervisor reports, the account report, network reports and the piece count.

How do I generate a report on the Mailhub?

Reports are produced from the Reports menu. Users and supervisors follow the same path – choose the report type, set any parameters and select an output.

  1. Press Menu.
  2. Select Reports and press OK.
  3. Select the report type from the list and press OK.
  4. Enter any parameters the report asks for, such as a date range or account, and press OK.
  5. Select an available output device and press OK to send the report.

Note: When a report is shown on screen, use the arrow keys to move between pages.


How do I generate an account report on the Mailhub?

Produce an account report from Supervisor mode under Account Management.

  1. Press Menu.
  2. Select Account Management and press OK.
  3. Select Manage Accounts and press OK.
  4. Select Account Report and press OK.
  5. Select an output and press OK.

How do I generate network reports on the Mailhub?

The IP Configuration and Proxy reports are produced from the Reports menu and are useful when checking a connection.

  1. Press Menu.
  2. Select Reports and press OK.
  3. Select the IP Configuration or Proxy report and press OK.
  4. Select an available output device and press OK to send the report.

How do I check the piece count on the Mailhub?

The piece count is shown as Total Items in the Credit Summary report.

  1. Press Menu.
  2. Scroll down and select Reports, then press OK.
  3. Scroll down to Credit Summary and press OK.
  4. Select Screen – the Total Items figure is your piece count.

Mailhub Reports – Frequently Asked Questions

How do I run a report on the Mailhub?

Press Menu, select Reports, choose the report type, set any parameters such as a date range, then select an output to send it to.

How do I check the piece count on the Mailhub?

Open Reports, select Credit Summary, then Screen – the Total Items figure is your piece count.

How do I print an account report on the Mailhub?

In Supervisor mode go to Account Management, select Manage Accounts, then Account Report and choose an output.

Still having trouble with Mailhub reports?

Our technical team are Royal Mail Authorised Inspectors and fully qualified franking machine engineers. Call us on 01543 572 776 – Mon–Fri 8:30 to 17:00.

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