SendPro Mailstation Scales Support

How do I use the scale on the SendPro Mailstation?

To use the scale, simply place the letter on it and the device displays the weight. You can use the deck flipped vertically or horizontally.

1. Place the letter on the scale.
2. The device displays the weight.

---

How do I zero the scale on the SendPro Mailstation?

1. Remove any items from the scale.
2. Tap Weight.
3. Tap Zero Scale.

---

How do I enter weight manually on the SendPro Mailstation?

1. Tap the Weight section of the Home screen.
2. Enter the weight using the number pad.
3. Tap Apply.

---

How do I connect the scale on the SendPro Mailstation?

1. Plug the scale into the USB port on the back of the machine.
2. Close the cover, allowing the cable to run through the channel under the cover.
3. Position the scale on the left or right of the device, using the guide pins to hold it in place, or on the optional stand behind the device.

---

How do I fix a “Scale not detected” or “No scale connected” message on the SendPro Mailstation?

These messages mean the device cannot detect the scale. Work through the checks below.

1. Check nothing nearby is causing vibrations (such as a fan blowing air).
2. Make sure no other devices are plugged into the USB ports.
3. Zero the scale: remove all items, tap Weight, then Zero Scale.
4. Move the scale’s USB cable to a different USB port.

If it still fails, restart the device:

1. Hold the power button until the screen displays “Shutting Down”.
2. Once off, wait 5 seconds.
3. Tap the power button to turn it back on.

If that does not work, perform a hard reboot:

1. Disconnect the power cord from the back of the machine.
2. Wait ten seconds.
3. Plug the cord back in firmly.
4. Tap the power button.

---

How do I fix a “Reading” message or incorrect weight on the SendPro Mailstation?

If the scale shows “Reading” with no weight, or the weight does not change or is obviously incorrect, it is usually an internal error. Zero the scale, try a different USB port, then restart.

1. Zero the scale: remove all items, tap Weight, then Zero Scale.
2. Move the USB cable to a different port.
3. Restart the device (hold the power button until “Shutting Down”, wait 5 seconds, tap the power button).
4. If needed, hard reboot by unplugging the power for ten seconds, then reconnecting and powering on.

---

SendPro Mailstation Scales – Frequently Asked Questions