✓ Royal Mail Authorised Inspector since 2009 | Trading since 2001
Support · 240+ articles · Average response 30 seconds
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Find your answer by topic
Six topic categories covering every question we get asked. Click through to filtered articles.
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Errors & Troubleshooting
Error codes, machine alerts, why it stopped working, what to do.
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Royal Mail Rates & Mailmark
Current rates, Mailmark explained, rate changes, OTA updates.
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Setup & Connection
First-time setup, network connection, Royal Mail connection, software.
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Maintenance & Cleaning
Print head cleaning, machine care, service intervals, longevity tips.
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Find support by manufacturer
We support 137 franking machine models from four manufacturers plus Mailcoms own brand. Click your manufacturer to see support for every model.
+ Mailcoms own-brand machines (Mailsend, Mailstart, Parcelsend) →
Most-searched models
Popular machine support pages
Quick links to the machines our customers ask about most often.
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Meet Jess — our AI customer support assistant
Jess is trained on every Mailcoms support article, every error code, every Royal Mail rate, and every franking machine model we supply. She’ll answer your question in seconds, 24 hours a day. If she’s stuck or you need a human, she’ll route you to Sara.
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Routes to Sara when needed
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Support from fully qualified Royal Mail Authorised Inspectors
Mailcoms has been a Royal Mail Authorised Inspector since 2009 · Mon–Fri 8:30 to 17:00 UK time