Archives Support

Using Special Delivery & Signed For Services On Your Online Account

Sending a letter with Royal Mail Signed For rates via your Online Postage Account Use Royal Mail’s Signed for service to mail items within the UK that require acknowledgement of receipt. You can print postage on postage sheets, postage rolls,…

Troubleshooting Support

Shipping label missing image components or text Occasionally your 4×6 shipping label displays correctly in Adobe Reader, but when printed, some image components are missing (barcode, indicia, Postal Authority logo, etc.), or some letters or text appears as empty boxes.…

Error Codes

“Oops! Something went wrong” message when viewing the address book Issue When attempting to view the Address Book in Parcel Shipping, the message “Oops! Something went wrong” is displayed. Cause If you receive this error when accessing the Address Book…

Users & Cost Accounts Support

Changing your username and password To change your username or password in your Online Shipping Account: 1. Select your username in the upper right of the Home screen. 2. Select “Profile”. 3. Select the “Change” link. 4. Click “Save” to…

Online Shipping Account Presets Support

Presets save shipment information so that it can be used as a template for printing additional labels in the future with the same carrier, packaging, weight, dimensions, and shipping services. Cost accounts cannot be stored in presets. A maximum of…

Addresses Support

The Online Shipping Account Address Book can save all of your recipient and sender addresses, reducing time, effort and data entry errors when creating and printing shipping labels. You can search for and populate a new label with a previously…

Using Your Online Shipping Account

Creating and printing a shipping label for a domestic package The overall process for adding a label is the same for all carriers, although package sizes and services may vary. If you are sending your mail piece internationally, please the…

Data Upload Support

Data Capture Messaging Franking Machine Support

Here you will find out how to connect to the data centre every month. View our latest Data Capture Support here and see if we can assist you with your franking machine.

Envelope Printing Support

Learn everything there is to know about envelope printing using SendPro Online Account when using a Mailcoms or Pitney Bowes franking machine. See if we can assist you.

Online Shipping Account Support

Online Shipping Account Support

Learn everything you need to about Mailcoms Online Shipping Account when using your franking machine.